888.538.3960  |  GoMomentum.com
Quick Reference Guide
Polycom VVX 101 & 201
E
nter Data
Use the dialpad k
eys to enter 
information.
To
 
Type Using Dial Pad Keys:
» Press a key repeatedly to view the
character options and stop to
select.
To backspace, press
To Type Other Characters:
» Press Encoding.
When using the dialpad keys, use
the 1, *, 0, and # keys.
Place Calls
You can only have one active call in 
progress on your phone.
You can use the handset, 
speakerphone, or headset for calls. 
During a call, you can change modes 
by picking up the handset, or by 
pressing  or .
To Place a Call:
Do one of the following:
» Pick up the handset, press   or
, enter the phone number, and 
press Send.
»
Enter the phone number, press
Dial and pick up the handset, or
press  .
»
From the Lines screen, press the
Line key, enter the phone number,
and select Send.
»
From the Home screen, select
New Call, enter the phone
number, and press Send.
»
Select a Favorite from the Home
screen.
»
Select a contact from the Recent
Calls list and select Dial.
»
Select a contact from the Contact
Directory and select Dial.
Transfer Calls
You can transfer calls to any contact 
and choose the way to transfer the 
call.
To Transfer a Call:
1. Press and hold the Transfer soft
key.
2. Choose 
Blind or Consultative.
3. Dial a number or choose a
contact. If you chose Blind, the
call is transferred immediately.
4. If you chose Consultative,
press the Transfer soft key after
speaking with your contact.
VVX 201
Answer Calls
You can answer calls using the 
handset, speakerphone, or a headset.
To Answer a Call:
Do one of the following:
»
To answer with the speakerphone,
press   or press Answer soft key.
»
To answer with the handset, pick
up the handset.
»
To answer with a headset, press
.
Hold and Resume Calls
You can have multiple calls on hold 
and resume a call at any time.
To H
old a Call:
» Highlight the call and press the
Hold soft key
.
To Resume a Call
» Highlight the call and press the
Resume soft.
End Calls
You can only end active calls. 
To End an Active Call:
» Replace the handset in the
cradle, pr
ess  or , or press
the End Call soft key.
To End a Held Call:
To end a held ca
ll, y
ou must 
resume t
he c
all first.
1. Highlight the held call and press
Resume.
2. Press 
End Call.
VVX 101