Polycom VVX 101 - Quick Reference Manual

Polycom® VVX® 101 / 201 / 300 / 301 / 310 / 311 / 400 / 401 / 410 / 411 Quick Reference ©1994-2016 Interactive Intelligence, Inc. All rights reserved.
Polycom® VVX® 101 / 201 / 300 / 301
/ 310 / 311 / 400 / 401/ 410 / 411
Business Media Phone
Quick Reference
These instructions highlight Polycom phone features. See
the appropriate Polycom VVX

User Guide for more detailed
instructions on using the soft keys, function keys and, the
phone menu.
These instructions apply to phones running Polycom UC
Software 4.0.1 or later.
Polycom application firmware requirements for each model
are listed on the SIP IP Phones information page available
at the Interactive Intelligence Testlab website,
http://testlab.inin.com
.
Interactive Intelligence, Inc.
7601 Interactive Way
Indianapolis, IN 46278
Telephone/Fax: (317) 872-3000
www.ININ.com
DC-012-4.0-QR22 Revised 7/20/2016
During a call
This section describes tasks you can perform when you are currently engaged in a call. Soft key names are in Bold. Function keys are identified by the icon that appears on the key.
Phone number means to dial a phone number or an extension number.
Task
Key Sequence
Create conference call with call on hold
More
+
Confrnc
+ phone number +
More
+
Confrnc
.
End call End Call.
Hold call
Hold.
Resume call
Resume.
Park current call
More
+
Park
+ orbit number +
Park
.
Split conference into 2 calls on hold
Split.
Transfer call after consulting (attended transfer)
Transfer + phone number + consult with recipient + Transfer.
Transfer call without consulting (blind transfer)
Transfer
+
Blind
+ phone number.
Transfer call to another user's voicemail
Transfer + Blind + phone number +

.
Other tasks
This section describes tasks you can perform when not currently engaged in a call. Soft key names are in Bold. Function keys are identified by the icon that appears on the key.
Phone number means to dial a phone number or an extension number.
Task
Key Sequence
Log in or out of a phone, station, or queues
Change your status
Record your agent greeting
 + Dial + 98 + extension + password + # + [menu option]
Menu options:
1 Log on
2 Log off
3 Log on or off of a different station
4 Change your status
5 Record your agent greeting
6 Log on or off of queues
Menu options:
Place a call
Do one of the following:
• Phone number + lift handset or .
• Lift handset or + phone number.
• New Call + phone number + lift handset or .
Answer call
Answer
.
Create conference call
Phone number + More + Confrnc + phone number + More + Confrnc.
Access voice mail
Messages + Message Center + (optional) select line + Connect + follow voice prompts to listen to messages.
List all parked calls

+ 904 + press Dial.
List one parked call

+ 904 + orbit number + Dial.
Pick up parked call
Select a phone line +

+ 903 + orbit number.
Page
 + 901 + zone number +
Dial
.
Pick up held or alerting call
(on a station to which you have access)
 + pause + 95 + extension.
Pick up group call
New Call
+
Pickup
+
Group