Polycom VVX 400 Quick Guide

General Help
This is not a touch screen telephone and requires the use
of the Navigation Wheel (Key) and Select Key to navigate
through the items displayed on the display screen or using
the buttons around the display window. The content choices
will change in the Soft Key area by the activity state of the
phone.
Answering the Phone
To Answer a call:
Pick up the handset
If you have a headset, press the headset button.
If you prefer speakerphone, press the speakerphone button
to answer the call or the Answer soft key.
To Answer a second call:
•While on a call, a second call is seen on the screen and you will
hear a brief ring sound.
•Press the Answer so key at boom of So Key display
window
•First call will be placed on hold automacally
•Use the Navigaon Key to move between calls and the Select
Key or So Key to select acve call.
To go back to the rst call:
•Use the Navigaon Key to highlight the rst call,
•Then press the sokey labeled RESUME or the Select key
To put a call on Speaker Phone:
•Press SP Phone (right side of dial pad)
•The buon will turn green when acve.
To mute a call, press the mute buon.
•The display will show a microphone with an X slash through it and the indicator light
will turn red.
To put a Call on Hold
•Press the so key that is labeled HOLD or the HOLD buon (right side of key pad).
To Pick up from Hold, do not pick up the handset
•Press RESUME
•Press Hold buon
•Use Speakerphone or pick up the handset
Voicemail
•Ask your system administrator to be sure voicemail is enabled, to get the voice portal #
and default password.
•For more informaon, please review the Voice Portal User Guide (add hyperlink to user
guide here)for more informaon.
•The rst me you call your Voicemail, you will need to set up a new passcode and
record your spoken name. Simply follow the voice prompts.
FROM YOUR MASERGY PHONE:
•Press the envelope (le side of dial pad)
•Tap Message Center
•Enter your passcode and press #.
How to Use your Polycom® VVX® 400 Business Media Phone
1-800-942-4700 masergy.com

Polycom VVX 400 Specifications

General

RJ-9 ports quantity	1
Expansion module support	Yes
Ethernet LAN (RJ-45) ports	2
Number of handles included	- pc(s)
Voice codecs	G.722.1C, G.711, G.722, G.722.1, G.729A, G.729B, iLBC
Handset type	Wired handset
Product type	IP Phone
Product color	Black
Display resolution	320 x 240 pixels
Lines quantity	12 lines
Phonebook capacity	- entries
Number of VoIP accounts	-
Security algorithms	HTTPS, SRTP, SSL/TLS
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	5 - 95 %
Harmonized System (HS) code	85171800

Weight and Dimensions

Depth	180 mm
Width	190 mm
Height	150 mm
Weight	900 g
Package weight	1400 g