Quick Start Guide: Polycom VVX 401/411 
 
 
 
• 
To end a held call, highlight the held call in the Calls view, press 
Resume
, and then press 
End Call
. 
 
Hold Calls 
1. 
Select the call from the Calls view and press Hold or  . 
2. 
Press 
Resume 
or  again to resume the call. 
 
Transfer Calls
 
1. 
Press 
Transfer 
or  from the Calls view and call the other party. 
2. 
Press 
Transfer 
or  again when you hear the ring back tone or after you talk with the other 
party. 
3. 
Press 
Blind 
to complete a transfer without waiting for the ring back tone. 
 
Forward Calls 
• 
Enable call forwarding 
- press 
Forward 
from the Home or Lines view. Select the forwarding type 
to enable, enter the number, and press 
Enable
. 
• 
Disable call forwarding 
- press 
Forward 
from the Home or Lines view, select the forwarding type 
to disable, and then press 
Disable
. 
• 
Enable per-call forwarding 
- press 
Forward 
as your phone rings, enter the forwarding number, 
and press 
Forward 
again. 
Adjust Call Volume 
• 
Press  during a call to change the call volume. 
• 
Press  when the phone is idle or ringing to change the ringer volume. 
 
Mute
 
1. 
Press   during a call so other parties cannot hear you. 
2. 
Press   again to disable Mute. This applies to calls using the handset, headset, and 
speakerphone.