Quick Start Guide: Polycom VVX 401/411 
 
 
 
Call Functions 
Enter Data
 
1. 
Use the dial pad keys to enter information. 
2. 
Press    to backspace. 
3. 
Press a key repeatedly to view the character options and type with the dial pad keys. 
4. 
Press 
Encoding 
or 
Mode 
to type other characters. 
5. 
Use the 
1
, 
*
, 
0
, and 
# 
keys when using the dial pad keys. 
 
About Calls 
Only one call can be active at a time. You can use the handset, speakerphone, or headset for calls. 
1. 
Change modes during a call by picking up the handset, or pressing    or  . 
2. 
Press   to see the active call or the Calls view If you navigate away from your call(s). 
Tip
:  Switch to the Lines view by pressing 
More > Lines 
when in the Calls view. Switch back to the Calls 
view by pressing 
More > Calls
. 
Place Calls 
1. 
Pick up the handset, or press    or  . 
2. 
Enter the phone number and press 
Send
. 
-OR-
 
Enter the phone number first, press 
Dial
, pick up the handset, or press    or  . 
3. 
From Lines view 
- press the phone line key, enter the phone number, and press 
Send
. 
4. 
From Home view - select New Call using the left and right arrow keys. Enter the phone number, 
and press Send. 
Answer Calls 
• 
Speakerphone - press    or select 
Answer
. 
• 
Handset - pick up the handset. 
• 
Headset  - press  . 
• 
To answer a new call while on an active call, press 
Answer
. The current call is held. 
 
End Calls 
• 
To end an active call,  replace the handset,  press   
,  
 , or press End Call.