11
999 or 112 emergency calls
• Your Cloud Voice number is registered to a specific address, so
when you make a 999 or 112 call from your phone number,
that’s the address the emergency services will see.
• If you use Cloud Voice at a different address, the registered
address won’t automatically change. So if your work location
changes, please let your administrator know so they can update
your registered address.
• You might not be able to make 999 or 112 calls if there’s a
power or network failure, or you’re using the service from an
app or mobile phone.
Headset compatibility
Your VVX 300 and 400 series phone works with the
following Jabra and Plantronic headsets:
Jabra
Corded headsets:
Jabra Biz 2400 headsets with GN 1200 Quick Disconnect
Cable – setting 1.
Cordless headsets:
Jabra Pro 920 with Jabra Polycom EHS Adapter.
Plantronics
Corded headsets:
SupraPlus HW251N / HW261N and
EncorePro HW710N / HW720N with U10p cable
Cordless headsets:
CS504A Convertible Dect with APP-51 (Polycom EHS Cable).
Safety information
• Opening your handset or the base of your phone could be
dangerous. If your phone needs to be repaired, call us on
0800 389 0537 and we’ll be able to help.
Cleaning
• Clean the handset and base with a damp (not wet) cloth, or
an anti-static wipe. Never use household polish as this will
damage the product. Never use a dry cloth as this may cause
a static shock.
Environmental
• Don’t expose your phone to direct sunlight.
• Make sure your phone is on a dry, flat surface, not on a carpet or
anything which has fibres. Make sure it can always get a free
flow of air over its surfaces.
• Don’t expose your phone to water, and don’t use it in damp or
humid conditions like bathrooms.
• Don’t expose your phone to fire, explosive or other hazardous
conditions.
• If there’s an electrical storm, there’s a slight chance your phone
might be damaged.
Getting rid of your phone
The symbol shown here and on your phone means your
product is classed as electrical or electronic equipment. You
shouldn’t throw it away with other office waste once.
The Waste of Electrical and Electronic Equipment (WEEE) Directive
(2002/96/EC) has been put in place to recycle products in the best
ways for the environment, making sure we manage anything that’s
hazardous and don’t increase the amount of landfill we produce.
You should get in touch with your supplier to check the terms and
conditions of your contract and make sure your phone isn’t thrown
away with other commercial waste.
Guarantee
Your phone is guaranteed for 12 months from the date you
bought it.
Your guarantee covers the repair or replacement of your phone or
any of its parts (other than batteries) if they’re faulty or below
standard, or they break because of bad workmanship or materials.
If your product is more than 28 days old, it might be replaced with
a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee only applies to issues that arise during the 12
month guarantee period.
• You’ll need to show us your proof of purchase.
• You’ll need to return your phone to us according to our
instructions
• We don’t cover any faults or problems that are caused by
accidents, misuse, fair wear and tear, neglect, or if you’ve tried
to repair the equipment yourself.
• This guarantee won’t affect your statutory rights.
General info
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