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Polycom VVX 401 Quick User Guide

Polycom VVX 401
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You can use a soft key or the button in the center of the navigation arrows to
select menu items.
You can use the soft keys or left and right arrows to move forwards and
backwards between menu items.
Voicemail
To retrieve your voicemail press the “Envelope” button on the lower left of the phone.
You will be prompted to input your password followed by the pound key. Once logged
into voicemail, follow the prompts to record your greetings, retrieve messages, or
update your password.
Park
Park allows you to hold a call from your phone and have the same call answered on a
different phone.
To park a call press the “Park” button when on a call. The call will be disconnected
from your phone, the “Park” button you’ve selected will be lit, and the person on the
other end of the call will get music on hold.
To retrieve a parked call press the “Park” button you’d like to retrieve. A call must be
parked (the “Park” button will be lit if a call is parked) to be retrieved.
Assisted Transfer
You may transfer a phone call to any valid telephone number or extension. To transfer
a phone call:
1. Press the Transfer soft-key.
2. Dial the phone number or extension you’d like to transfer to.
3. Press the Send soft-key.
4. Wait for the caller to answer before introducing the call
a. If they do not want to accept the transferred call, press the cancel key to end
the attempt
5. Press the Transfer soft-key to transfer the phone call.

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Polycom VVX 401 Specifications

General IconGeneral
Resolution320 x 240 pixels
Line Keys6
Lines6
Power over Ethernet (PoE)Yes
PoE ClassClass 2
ProtocolsSIP
HD VoiceYes
Bluetooth SupportNo
Wi-Fi SupportNo
DisplayColor LCD
Ethernet Ports2 x 10/100 Mbps
Headset PortRJ9
Audio CodecsG.711, G.722, iLBC
SpeakerphoneFull-duplex

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