Telstra VVX 410/VVX 411 Call Centre Phone Guide | August 2016 Page 3
Telstra VVX 410/VVX 411 Call Centre Phone Guide
Press the More soft key
Press the ASignOut soft key
Press the More soft key then the Unavailable
soft key
Enter an Unavailable code (if required) or
press 0 for no code, press Select
Calls are not routed to the agent on their call
centre line while in the unavailable state. Calls
will still arrive on an agent’s non-call centre line
if they are on a call centre call.
If unavailable codes have been configured in
CommPilot, you can optionally add a code.
Press the More soft key then the Available soft
key
Call are routed to the agent on their call centre
line while in the available state Active Call View
An incoming call causes the phone to ring.
Queue information for an incoming call centre
all is automatically displayed
Press the Answer soft key to answer the
incoming call
OR
Lift the handset
OR
Press the Speaker or Headset button to answer
the incoming call
Enter the required number and press the Dial
soft key or lift the handset
OR
Lift the handset and enter the required number
Press #80
Dial the required number
The Call Centre number and not your personal
extension number is displayed to the called
contact
Press the Dial soft key
Lift the handset and enter the required number
by using the phone keypad
Enter a number
Press the Dial soft key
OR
With the handset on-hook, press the New Call
soft key, enter the phone number by using the
phone keypad
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