Call Mute and Un-mute 
Press the  mute  key, to mute the microphone during a call. 
Press the  mute  key, again the un-mute the call. 
 
Intercom  ( HFAI - Hands Free Answer over Intercom ) 
To perform a private intercom: 
1. Enter the extension number, and then tap the  green phone icon. 
To perform a direct announce intercom: 
1. Enter  *50  followed by the extension number, and then tap  the  green 
phone icon. 
 
Note:  to intercom using handset/speakerphone/headset, refer to  Placing a Call 
above. 
 
Call Hold and Resume 
Note:   A held call is ONLY accessible from your extension 
To place a call on hold: 
Tap the  Hold  so key during an acve call. 
To resume the call, do one of the following: 
If there is only one call on hold, Tap the  Resume  so key. 
If there is more than one call on hold, tap the call you would like to pick up, and 
then tap the  Resume  so key. 
 
Call Transfer 
You can transfer a call in the following ways: 
Blind Transfer 
1. Tap the  Transfer  so key during an acve call. The call is placed on hold. 
2. Enter the number you want to transfer to. 
3. Tap the  green phone icon. 
4. Tap the  Transfer  so key. 
Attendant Transfer 
1. Tap the  Transfer  so key during an acve call. The call is placed on hold. 
2. Enter the number you want to transfer to. 
3. Tap the  green phone icon . 
4. Tap the  Transfer  so key, aer consulng with the second party. 
Transfer to Voicemail 
1. Tap the  Transfer  so key during an acve call. The call is placed on hold. 
2. Enter  *55  and when prompted enter the mailbox number you want to 
transfer to followed by the  #  key, or for your own mailbox the  #  key. 
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