-34-
13. Service Note
We make every effort to provide a good service to our customers, and have
now established a Support Forum which covers all queries relating to our
products. This helps us considerably, as we no longer have to answer
frequently asked questions again and again. At the same time it gives you
the opportunity to obtain assistance all round the clock, and even at
weekends. The answers come from the PowerBox team, which guaran-
tees that the answers are correct.
Please use the Support Forum before you contact us by telephone.
You will find the forum at the following address:
www.forum.powerbox-systems.com
14. Guarantee conditions
At PowerBox Systems we insist on the highest possible quality standards
in the development and manufacture of our products. They are guaranteed
“Made in Germany”!
That is why we are able to grant a 36 month guarantee on our PowerBox
Mercury SRS from the initial date of purchase. The guarantee covers
proven material faults, which will be corrected by us at no charge to you. As
a precautionary measure, we are obliged to point out that we reserve the
right to replace the unit if we deem the repair to be economically unviable.
Repairs which our Service department carries out for you do not extend the
original guarantee period.
The guarantee does not cover damage caused by incorrect usage, e.g.
reverse polarity, excessive vibration, excessive voltage, damp, fuel, and
short-circuits. The same applies to defects due to severe wear.
We accept no liability for transit damage or loss of your shipment. If you
wish to make a claim under guarantee, please send the device to the
following address, together with proof of purchase and a description of the
defect:
Service Address:
PowerBox-Systems GmbH
Ludwig-Auer-Straße 5
D-86609 Donauwörth
Germany
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