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Primus XCONTROL PLUS
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540876_A_PUB_DATE_1_FEB_2012.DOC PROGRAMMING MANUAL 83
TROUBLESHOOTING
FAILURE 5 : OUT OF BALANCE HIGH SPIN
Failure 5 occurs when the out of balance sensor is activated during high spin. This failure indicates that there
will probably is a mechanical defect.
DIAGNOSE:
1. Check the position of the out of balance switch. If the out of balance switch is not correctly mounted,
install the out of balance switch properly
2.Check the springs and the other mechanical
parts that fix the drum.
If you see a broken mechanical part: replace the
broken part
3. Check the wiring if there is a bad connection. If there is a bad connection: repair the wiring
4. Check that the washing machine is installed
correctly and stable.
Adjust the supports at the bottom of the washing
machine.
FAILURE 6 : DOOR SWITCH FAILURE
While a wash cycle is running the internal door lock systems are scanned all the time.
If during the wash cycle the wash computer detects that the „DOOR SWITCH“ is not closed then the
machine will immediately stop all its functions. The door will stay locked.
DIAGNOSE:
1. Check the well functioning of the door
switch. The door switch is a normal open
contact.
If the door switch is broken or malfunctions
replace the door switch.
2. Check the continuity of the wiring. If the wiring is not continuous: repair the wiring
3. Check the good functioning of the „DOOR
SWITCH“ at the inputs menu.
If the input is not functional replace the wash
computer.
FAILURE 7: DOOR LOCK SWITCH FAILURE
While a wash cycle is running: the internal door lock systems are scanned all the time.
If during the wash cycle the electronic wash computer detects that the door lock switch is not closed, then the
machine will immediately stop all its functions. The door will stay locked.
DIAGNOSE:
1. Check the well functioning of the
door lock switch. The door lock switch is a
normal open contact.
If the door lock switch is broken or doesn't function
correct: replace the door lock.
2. Check the door lock coil If the door lock coil doesn’t function: replace the
door lock.
3. Check the mechanical functionality of the door
lock.
If the door lock is not functioning mechanically:
replace the door lock.
4. Check the continuity of the wiring. If the wiring is not continuous: repair the wiring
5. Check the good functioning of the door lock
switch at the inputs menu.
If the input is not functional replace the wash
computer.

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