MT-1/WT3 User Guide
Page • 77
Appendix D
Troubleshooting
If the MT-1/WT1 seems to be having operational issues, consult the following list to
help determine the source of the problem. You can also refer to our support page
for more information (https://probewell.com/support/). If the problem persists,
please contact Probewell Lab Inc.’s technical services.
SOCKET DOES NOT
START AT POWER
ON
The socket is not
powering on and cannot
connect to its web
server.
• Check if the fan inside the
socket is running.
• Make sure the Form Selector
is set according to the meter
base being used.
• Verify that the meter base’s
voltage is between 100 and
480 VAC.
• The meter base must be able
to provide at least 150 VA.
• Do not plug the tester into a
test board.
METER UNDER
TEST DOES NOT
WORK
The meter is not
powering on after the
form was selected.
• Make sure the selected form
matches the one indicated on
the meter nameplate.
• Turn the MT-1/WT1 off and
on again.
• Check the meter’s insertion.
• The meter could be defective.
Try another meter.
NO PULSE FOUND
(SOLID-STATE
METERS)
On the web interface,
you only see “Check
meter parameters” and
it does not proceed to
the “TESTS” page
• Make sure the sensor is
positioned over the meter’s
IR pulse emitter.
• Some meters need to be set
in test mode to emit a proper
pulse for testing. See the
meter’s user manual.
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