Proroute H685 - Troubleshooting and FAQs; Common Connectivity Issues

Forallenquiriespleasevisitwww.proroute.co.uk
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3. FAQ–Problemsolving
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3.1OpenDeviceError
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Withthiserror,mostoftimethe module insidetherouterisloosen.Pleasetrytofastenit.
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3.2ReadError
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Withthiserror,itindicatesthesimcardisnotwelltouchedwithsimcardslot.Trytocheck
the
simcardisrightput.Trytoscrapthesimcardslotandmakeitclean.
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3.3SignalStrengthhasrightnumber,butcannotdialup
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TrytochecktheWANportsettingiscorrect.
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3.4SignalStrengthshows99
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Hereitshows16,itmeanssignalis
okay.Ifshows99,trytocheckthesimcardishasenough
balance.Orifthedatabusinessissupported.
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3.5Theroutercannotberemotewebvisited
1)Defaulttherouter’swebportis 80.SomenetworkISPblockthe80ofincoming.Soconfirm
withyourISP
whichportcanbevisited.Oryoucanchangeotherporttotry,suchasport10000.
Refertochapter3.3.14.1.1Routerwebporttooperate.
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2)Checkiftherouter’sWANIPcanbepingthroughviathePC.
3.6Signalshows99butstillcanconnecttointernet
andgetWANIP
Ourrouterbuilt‐indifferenttypesofmodeminside,somemodemcostthis.Butwillnotaffect
theuse.
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3.7Routershowssimcardandnetworkinfo,butcannotconnecttointernet
CheckthesimcardiswithbalanceorlimitedservicebytheISP.
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