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11 WARRANTY TERMS AND CONDITIONS
• This Limited Warranty applies only to the FluorPen device. It is valid for one year from the date of shipment.
• If at any time within this warranty period the instrument does not function as warranted, return it and the manufacturer will
repair or replace it at no charge. The customer is responsible for shipping and insurance charges (for the full product value) to
PSI. The manufacturer is responsible for shipping and insurance on return of the instrument to the customer.
• No warranty will apply to any instrument that has been (i) modified, altered, or repaired by persons unauthorized by the
manufacturer; (ii) subjected to misuse, negligence, or accident; (iii) connected, installed, adjusted, or used otherwise than in
accordance with the instructions supplied by the manufacturer.
• The warranty is return-to-base only and does not include on-site repair charges such as labor, travel, or other expenses
associated with the repair or installation of replacement parts at the customer's site.
• The manufacturer repairs or replaces faulty instruments as quickly as possible; the maximum time is one month.
• The manufacturer will keep spare parts or their adequate substitutes for a period of at least five years.
• Returned instruments must be packaged sufficiently so as not to assume any transit damage. If damage is caused due to
insufficient packaging, the instrument will be treated as an out-of-warranty repair and charged as such.
• PSI also offers out-of-warranty repairs. These are usually returned to the customer on a cash-on-delivery basis.
• Wear & Tear Items (such as sealing, tubing, padding, etc.) are excluded from this warranty. The term Wear & Tear denotes the
damage that naturally and inevitably occurs as a result of normal use or aging even when an item is used competently and with
care and proper maintenance.
12 TROUBLESHOOTING AND CUSTOMER SUPPORT
In case of problems with the FluorPen visit FAQ on our websites (http://psi.cz/support/faq) or contact customer support by email to
support@psi.cz , or contact your local distributor.
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