Chapter 1: About This Guide
14
Customer Support and Services
PT offers a variety of standard and custom support packages to ensure customers have access
to the critical resources that they need to protect and maximize hardware and software
investments throughout the development, integration, and deployment phases of the product
life cycle.
If you encounter difficulty in using this PT product, you may contact our support personnel by:
1. E-MAIL (Preferred Method) – e-mail us at the addresses listed below or use our online e-mail support
form. Outline your problem in detail. Please include your return e-mail address and a telephone
number.
2. TELEPHONE – Contact us using telephone at the number listed below, and request Technical
Support. Our offices are open Monday to Friday, 8:00 a.m. to 8:00 p.m. (Eastern Time).
If you are located outside North America, we encourage you to contact the local PT distributor
or agent for support. Many of our distributors or agents maintain technical support staffs.
Customer Support Packages
Our configurable development and integration support packages help customers maximize
engineering results and achieve time-to-market goals. To find out more about our Customer
Support packages, visit http://www.pt.com/page/support/.
Other Web Support
Support for existing products including manuals, release notes, and drivers can be found on
specific product pages at http://www.pt.com. Use the product search to locate the information
you need.
Return Merchandise Authorization (RMA)
To submit a return merchandise authorization (RMA) request, complete the online RMA form
available at http://pt.com/assets/lib/files/rma-request-form.doc and follow the instructions on
the form. You will be notified with an RMA number once your return request is approved.
Shipping information for returning the unit to PT will be provided once the RMA is issued.
PT Support Contact Information
Embedded Systems and Software
(Includes Platforms, Blades, and Servers)
SS7 Systems
(Includes SEGway™)
Email
support@pt.com ss7support@pt.com
Phone
+1 (585) 256-0248
(Monday to Friday, 8 a.m. to 8 p.m.
Eastern Time)
+1 (585) 256-0248
(Monday to Friday, 8 a.m. to 8 p.m.
Eastern Time)
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