Pulsar® Infinity Operation and Installation Manual – Water Treatment 21
6 Troubleshooting Guide
Problem Cause Solution
Insufficient water flow to feeder Inlet shut-off valve shut or not open
enough
Check flow meter and open valve to allow
sufficient flow into the feeder
Inlet piping to feeder made after the pool
filter
Correct feeder installation to provide inlet
water before the pool filter
Clogged inlet piping, flow meter or feeder
nozzle
Install an optional 1/2” [12.7 mm]NPT
inline strainer if inlet water is contaminated
(Part # 71605)
Solenoid valve not operating (ORP kit only) Check solenoid connection to chemical
controller and verify controller operation
Solenoid stuck closed (ORP kit only) Replace/clean solenoid
Insufficient chlorine in pool Feed rate/output too low Check feed rate table on page 21 and in-
crease inlet flow and/or modify cartridge
feed rate setting until desired feed rate is
achieved
Cartridge feed rate setting is incorrect for
feed rate required
Check feed rate table on page 21 and
modify cartridge feed rate setting
Feeder empty
Refill Cartridge assembly with Pulsar® In-
finity Tablets
No inlet water flow due to shut inlet valves Open inlet valves
No water flowing out of feeder due to shut
outlet valve
Open outlet valve
Chemical controller not operating / send-
ing signal to solenoid valve (ORP kit only)
Check solenoid connection to chemical
controller and verify controller operation
Solenoid stuck closed (ORP kit only) Replace/clean solenoid
Clogged outlet tubing Clean outlet tubing. Refer back to Section
5.2
Excess chlorine in pool Feed rate/output too high Check feed rate table on page 21 and
decrease inlet flow and/or modify
cartridge feed rate setting until desired
feed rate is achieved
Chemical controller problem (ORP kit only) Refer to chemical controller user manual
or contact your dealer
Solenoid stuck open (ORP kit only) Replace/clean solenoid
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