Pulse-Eight neo:X+ - Page 87

WARRANTYPROCEDUREFORUKDEALERSWHO
PURCHASEDDIRECTFROMPULSE-EIGHT
WarrantyLength:3years
PleaseNote:The3yearwarrantyforAudio/VideomatrixandAmplifiedproductsstartsfromthedateof
installation.Theinstallationdateisverifiedbytheproductsabilitytobegincontactingourservers
alternativelyshouldaproductnotbeonlinethedateofsaletotheendclient.
Shouldaproductberequiredtoappearonlinefortestingandorpre-installationprogrammingthe
warrantystartdatecanberesetbeforeinstallationintothefinalprojectaddresswithin30daysofinitial
activation,pleasecontactourcustomerservicedepartmentstoresetthiswarranty.
Allaccessorycomponentwarrantiesstartfromthedateofpurchase.Thisisincluding,butnotlimitedto:
ExtenderSets,HDMISplitters,Converters,DownmixersandAdapters.
Pulse-EightCurrentProduct-Withinfirstyearofwarranty
1.Contactsupportviaphoneoropeningasupportticket.Pulse-Eightwilltrytohelptroubleshootand
resolvetheissueremotely.
2.Ifunabletoresolvethefaultremotelyandtheunitneedsreplacinganadvancedreplacement*willbe
sent.Therewillalsosimultaneouslybeacollectionscheduledforthefaultyunit5workingdayslater.If
thecollectiondoesnotoccurthedistributorwillbechargedforthenextcollectiontobescheduled.
Failuretoretrievethefaultyitemwillresultinthedistributorbeinginvoicedfortheadvanced
replacement*thatwassent.Ifnofaultisfoundwiththefaultyitemthedistributorwillbeinvoicedforthe
couriercharges.
Pulse-EightCurrentProduct-Insecondorthirdyearofwarranty
1.Contactsupportviaphoneoropeningasupportticket.Pulse-Eightwilltrytohelptroubleshootand
resolvetheissueremotely.
2.IfunabletoresolvethefaultremotelyPulse-Eightwillscheduleacollectionforthefaultyitemona
dateconfirmedwiththedistributor.ThefaultyitemwillbereturnedtoPulse-Eightandrepaired.Once
repairedthiswillbedispatchedbacktothedistributor.Ifnofaultisfoundthedistributorwillbeinvoiced
forthecouriercharges.Ifhavingtheitemsentbackwillcauseaninconveniencetotheenduseraloan
unitforthedurationoftherepaircanbearrangedatthediscretionofPulse-Eight(subjecttoavailability).
Pulse-EightDiscontinuedProduct-Withinfirstyearofwarranty
1.Contactsupportviaphoneoropeningasupportticket.Pulse-Eightwilltrytohelptroubleshootand
resolvetheissueremotely.
2.Ifunabletoresolvethefaultremotelyandtheunitneedsreplacinganadvancedreplacement*willbe
sent(subjecttoproductavailability).Therewillalsosimultaneouslybeacollectionscheduledforthe
faultyunit5workingdayslater.Ifthecollectiondoesnotoccurthedistributorwillbechargedforthenext
collectiontobescheduled.Failuretoretrievethefaultyitemwillresultinthedistributorbeinginvoicedfor
theadvancedreplacement*thatwassent.Ifnofaultisfoundwiththefaultyitemthedistributorwillbe
invoicedforthecouriercharges.