Pulse-Eight neo:X+ - Page 89

WARRANTYPROCEDUREFORUKDISTRIBUTORSWHO
PURCHASEDDIRECTLYFROMPULSE-EIGHT
WarrantyLength:3years&3months
Pulse-EightCurrentProduct-Withinfirstyearofwarranty
1.Contactsupportviaphone,openingasupportticketoremailingsupport@pulse-eight.com.Pulse-
Eightwilltrytohelptroubleshootandresolvetheissueremotely.
2.IfunabletoresolvethefaultremotelyPulse-Eightwillscheduleacollectionforthefaultyitemona
dateconfirmedwiththedistributor.ThefaultyitemwillbereturnedtoPulse-Eightandrepaired.Once
repairedthiswillbedispatchedbacktothedistributor.Ifnofaultisfoundthedistributorwillbeinvoiced
forthecouriercharges.Ifhavingtheitemsentbackwillcauseaninconveniencetotheenduseraloan
unitforthedurationoftherepaircanbearrangedatthediscretionofPulse-Eight(subjecttoavailability)
Pulse-EightCurrentProduct-Insecondorthirdyearofwarranty
1.Contactsupportviaphone,openingasupportticketoremailingsupport@pulse-eight.com.Pulse-
Eightwilltrytohelptroubleshootandresolvetheissueremotely.
2.IfunabletoresolvethefaultremotelyPulse-Eightwillscheduleacollectionforthefaultyitemona
dateconfirmedwiththedistributor.ThefaultyitemwillbereturnedtoPulse-Eightandrepaired.Once
repairedthiswillbedispatchedbacktothedistributor.Ifnofaultisfoundthedistributorwillbeinvoiced
forthecouriercharges.Ifhavingtheitemsentbackwillcauseaninconveniencetotheenduseraloan
unitforthedurationoftherepaircanbearrangedatthediscretionofPulse-Eight(subjecttoavailability)
Pulse-EightDiscontinuedProduct-Withinfirstyearofwarranty
1.Contactsupportviaphone,openingasupportticketoremailingsupport@pulse-eight.com.Pulse-
Eightwilltrytohelptroubleshootandresolvetheissueremotely.
2.IfunabletoresolvethefaultremotelyPulse-Eightwillscheduleacollectionforthefaultyitemona
dateconfirmedwiththedistributor.ThefaultyitemwillbereturnedtoPulse-Eightandrepaired.Once
repairedthiswillbedispatchedbacktothedistributor.Ifnofaultisfoundthedistributorwillbeinvoiced
forthecouriercharges.Ifhavingtheitemsentbackwillcauseaninconveniencetotheenduseraloan
unitforthedurationoftherepaircanbearrangedatthediscretionofPulse-Eight(subjecttoavailability)
Pulse-EightDiscontinuedProduct-Insecondorthirdyearof
warranty
1.Contactsupportviaphone,openingasupportticketoremailingsupport@pulse-eight.com.Pulse-
Eightwilltrytohelptroubleshootandresolvetheissueremotely.
2.IfunabletoresolvethefaultremotelyPulse-Eightwillscheduleacollectionforthefaultyitemona
dateconfirmedwiththedistributor.ThefaultyitemwillbereturnedtoPulse-Eightandrepaired.Once
repairedthiswillbedispatchedbacktothedistributor.Ifnofaultisfoundthedistributorwillbeinvoiced
forthecouriercharges.Ifhavingtheitemsentbackwillcauseaninconveniencetotheenduseraloan
unitforthedurationoftherepaircanbearrangedatthediscretionofPulse-Eight(subjecttoavailability)