Pulse-Eight neo:X+ - Page 91

WARRANTYPROCEDUREFORDEALERSWHOPURCHASED
DIRECTFROMPULSE-EIGHTAMERICA(FORMALLYZEKTOR)
WarrantyLength:3years
Pulse-EightCurrentProduct-Withinfirstyearofwarranty
1.Contactsupportviaphoneoropeningasupportticket.Pulse-Eightwilltrytohelptroubleshootand
resolvetheissueremotely.
2.Ifunabletoresolvethefaultremotelyandtheunitneedsreplacinganadvancedreplacement*willbe
sent.Therewillalsosimultaneouslybeacollectionscheduledforthefaultyunit5workingdayslater.If
thecollectiondoesnotoccurthedealerwillbechargedforthenextcollectiontobescheduled.Failureto
retrievethefaultyitemwillresultinthedealerbeinginvoicedfortheadvancedreplacement*thatwas
sent.Ifnofaultisfoundwiththefaultyitemthedealerwillbeinvoicedforthecouriercharges.
Pulse-EightCurrentProduct-Insecondorthirdyearofwarranty
1.Contactsupportviaphoneoropeningasupportticket.Pulse-Eightwilltrytohelptroubleshootand
resolvetheissueremotely.
2.IfunabletoresolvethefaultremotelyPulse-Eightwillscheduleacollectionforthefaultyitemona
dateconfirmedwiththedealer.ThefaultyitemwillbereturnedtoPulse-EightintheUKandrepaired.
Therepaircouldtakeupto14daysfromdateofcollection.Oncerepairedtheunit(s)willbedispatched
backtothedealer.Ifnofaultisfoundthedealerwillbeinvoicedforthecouriercharges.Ifhavingthe
itemsentbackwillcauseaninconveniencetotheenduseraloanunitforthedurationoftherepaircan
bearranged(subjecttoavailability).Thecostofrentingaloanunitstartsat$50perweek(+shipping).
Pulse-EightDiscontinuedProduct-Withinfirstyearofwarranty
Contactsupportviaphoneoropeningasupportticket.Pulse-Eightwilltrytohelptroubleshootand
resolvetheissueremotely.
Ifunabletoresolvethefaultremotelyandtheunitneedsreplacinganadvancedreplacement*willbe
sent(subjecttoproductavailability).Therewillalsosimultaneouslybeacollectionscheduledforthe
faultyunit5workingdayslater.Ifthecollectiondoesnotoccurthedealerwillbechargedforthenext
collectiontobescheduled.Failuretoretrievethefaultyitemwillresultinthedealerbeinginvoicedforthe
advancedreplacement*thatwassent.Ifnofaultisfoundwiththefaultyitemthedealerwillbeinvoiced
forthecouriercharges.
Pulse-EightDiscontinuedProduct-Insecondorthirdyearof
warranty
1.Contactsupportviaphoneoropeningasupportticket.Pulse-Eightwilltrytohelptroubleshootand
resolvetheissueremotely.
2.Ifunabletoresolvethefaultremotely,Pulse-Eightwillscheduleacollectionforthefaultyitemona
dateconfirmedwiththedealer.ThefaultyitemwillbereturnedtoPulse-EightintheUKandrepaired.
Therepaircouldtakeupto14daysfromdateofcollection.Oncerepairedthiswillbedispatchedbackto