Pulse-Eight neo:X+ - Page 92

thedealer.Ifnofaultisfoundthedealerwillbeinvoicedforthecouriercharges.Ifhavingtheitemsent
backwillcauseaninconveniencetotheenduseraloanunitforthedurationoftherepaircanbe
arrangedatthediscretionofPulse-Eight(subjecttoavailability).
Pulse-EightCurrentorDiscontinuedProduct–OutofWarranty
1.Contactsupportviaphoneoropeningasupportticket.Pulse-Eightwilltrytohelptroubleshootand
resolvetheissueremotely.
2.IfunabletoresolvethefaultremotelyPulse-Eightcanarrangefortheunittoberepaired.Thecostof
therepairwillbechargedtotheDealer.ThedealerisresponsibleforshippingtheitembacktotheUK
forrepairandarrangingcollectionoftheunitoncetherepairiscomplete.Therewillbea$100inspection
feeforPulse-Eighttoassessthefaultyunit.Shouldthedealerwishtoproceedwiththerepairthe$100
inspectionfeewillbeabsorbedintotherepaircost.IftheDealerchoosestopurchaseanewPulse-Eight
productinsteadofproceedingwiththerepairthe$100inspectionfeewillbedismissed.
WARRANTYPROCEDUREFORINTERNATIONAL(BOTH
DEALERS&DISTRIBUTORS)WHOPURCHASEDDIRECTLY
FROMPULSE-EIGHT
WarrantyLength:3years&3months
Pulse-EightCurrentorDiscontinuedProduct-Withinwarranty
1.Contactsupportviaphone,openingasupportticketoremailingsupport@pulse-eight.com.Pulse-
Eightwilltrytohelptroubleshootandresolvetheissueremotely.
2.Ifweareunabletoresolvetheissueremotely,wewilldowhatwecantorectifytheissueandwewill
raiseanRMAauthorisingit’sreturn.(Oftenthiswillbeassessedonacasebycasebasisdependanton
productandlocationoftheproduct.)
Pulse-EightCurrentorDiscontinuedProduct-Outofwarranty
1.Contactsupportviaphone,openingasupportticketoremailingsupport@pulse-eight.com.Pulse-
Eightwilltrytohelptroubleshootandresolvetheissueremotely.
2.IfunabletoresolvethefaultremotelywewillraiseanRMAauthorisingit’sreturntoPulseEight,
enablingustoexamineandquoteforrepairandreturn.

*Anadvancedreplacementwillbesentwherepossiblesubjecttostockavailability.Ifanadvanced
replacementisnotimmediatelyavailablePulse-Eightwillgooverwhatoptionsareavailabletoresolve
theissueasquicklyaspossible.Thiscouldincludeoptionssuchasarepair,aloanunit(subjectto
availability),orareplacementwithadifferentproduct(subjecttoavailability)