6.4 Refund
A refund is used to return previously sold items. The PLU’s will
be added to the stock and the money is returned to the
customer. The turnover in the reports will be corrected.
To refund an item, press the “Refund” key first and then the
item to be returned. The “Refund” key has to be pressed before
each item, if more than one item is being returned. After refund
the receipt can be continued with normal sales or can be closed
with a payment media.
Example: Refund of PLU 1 and 2:
Example: Exchange of PLU 1 and 2:
Example: Refund of 3.50 EUR from department 1:
6.5 Transaction Refund
The function “Transaction refund” operates just as the “Refund” function. The difference is that the POS
does not automatically return to normal sales mode after each item, but stays in refund mode until you
finish the receipt with a payment.
Press first the key “Transaction Refund” and then enter all items which should be returned. Please note
that it is not possible to switch into normal sales mode.
Example: Refund of PLU 1, 2 and 3:
PLU
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