Redback SH5000 - Page 28

Troubleshooting
28 Owner’s Guide – Redback Smart Hybrid System – v3.8
LED
COLOUR &
PATTERN
MEANING AND OR
PROBABLE CAUSE
SOLUTION(S)
BATTERY
Battery detection
error
Restart the EMS (section 9.3).
OK

OK.
No action required. The EMS & BMS are communicating.
System is configured
with “zero” batteries
If your system has batteries, request your installer to update the
configuration.
NETWORK
OK

OK. No action required. Connected to the Redback Cloud.
Connected to local
network but
Redback Cloud not
found
Ensure the local network is internet connected.
Log in to https://portal.redbacktech.com
Login success: The Redback Cloud is available- therefore the home
network is probably preventing the inverter from connecting to the
internet. Review your home network and or firewall settings.
Login failure: Indicates a Redback server issue. Contact Redback for
advice.
Inverter not
connected to local
network
Ensure the local network is operating correctly.
Re-onboard the inverter (section 11.2).
BLUE
TOOTH
Bluetooth is
discoverable
If required, connect to the inverter using your phone and the Redback app.
Bluetooth is
connected
Proceed with onboarding or setup (section 11.2).
Bluetooth OFF
BT deactivates 30 minutes after EMS restart. Restart the EMS to activate
discoverable Bluetooth (section 9.3).
LEGEND:
OFF
ON
Flashing