Redback SH5000 - Inverter Status LEDs

Redback Technologies
Owner’s Guide – Redback Smart Hybrid System - v 3.8
25
12.5 Inverter Status LEDs
Your Redback inverter is equipped with an LED array to indicate
system status and aid diagnosis.
The table below lists LED indications, probable
cause, and
rectification steps
you can try yourself. Refer to page 9 to identify
controls.
If the problem is not solved contact your installer for assistance.
LED
NAME
COLOUR &
PATTERN
MEANING AND OR
PROBABLE CAUSE
SOLUTION(S)
SYSTEM
READY
System ready

OK. No action required.
System starting
Wait up to 15 minutes after a restart- this may be normal behaviour. The
system may cycle several times during start-up. Completion of start-up
process is indicated by the LED stabilising to ON.
Grid is not available
Check the UTILITY
GRID LED
OFF: Grid is not connected. Turn grid isolators ON.
FLASHING: Contact your installer
PV or batteries are
not installed or are
connected correctly.
During daylight,
check SOLAR
ARRAY LED
OFF: Turn PV ARRAY DC isolator ON (clockwise to 12
o’clock).
ON: PV is detected.
Check BATTERY
LED
OFF, and batteries are installed: Turn BATTERY
SYSTEM DC isolator ON (up).
System is not
operating
Contact your installer if LED remains OFF for more than one minute
following a restart.
SOLAR
ARRAY
Array 1
Array 2
Active
Active

OK. No action required. Both arrays are active.
Active
Not
Active
If only one array is installed, the other array will indicate as Not Active.
Contact your installer if you have two arrays installed.
At night, both Arrays indicate Not Active.
Not Active Active
Not Active
Not
Active
Ensure PV ARRAY DC isolator is ON (clockwise to 12 o’clock).
At night, both arrays indicate Not Active.
UTILITY
GRID
Grid active and
connected

OK. No action required.
Grid is active but not
connected
This may be normal behaviour after a restart- wait up to 90 seconds. The
LED stabilises to ON when connected.
Grid power does not
comply with AS4777.2
The inverter checks the grid quality prior to- and after connection and will
disconnect if Grid voltage, frequency or harmonics are outside the
allowable range.
Grid is not active
Normal behaviour during a Grid outage. If grid is available:
Turn grid isolators ON.
ENERGY
FLOW
Consuming energy
from grid (a.k.a.
buying)

No action required- this is normal operation. When (Instantaneous PV +
Battery power) exceeds House Demand, the shortfall is met by the grid.
If Batteries are not fulfilling house demand as expected, contact your
installer.
Sending energy to
grid/zeroing

No action required- this is normal operation: The house demand is
being fulfilled by the battery and or PV.
Supplying energy to
grid (a.k.a. selling)

No action required: this is normal operation. Power is exported to the
grid when PV exceeds (Battery charging + House demand).
Contact your
installer if this is unexpected behaviour e.g. exporting while the battery
is not full and not charging.
Grid not connected or
system not operating
Check
UTILITY GRID
LED.
OFF: Turn grid isolators ON.
ON: Contact your installer or Redback.