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CHAPTER 7
Understanding &
Troubleshooting
Error Messages
There are times when error messages may show on
your monitor’s display window.
In the next few pages, we describe the error messages
that may show on your monitor’s display window,
what they mean, and what you need to do.
Temperature is
too hot or too
cold for the
system to work
properly.
Message
What It What You
Means Need to Do
• Move your monitor
and test strips to
a location where
the temperature
is appropriate and
monitor again with
a new test strip. You
may have to wait
for your monitor
to adjust to the
new temperature.
Refer to your test
strip instructions
for use for the
appropriate operating
temperature range.
• If the error message
appears again, contact
Customer Care.
Questions?
Call Customer Care:
1-800-992-3612
24 hours a day, 7 days a week
Error Messages
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