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Rheem RTGH-RH11DV - Service Manual

Rheem RTGH-RH11DV
98 pages
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Service Manual
WARNING
–Donotstoreorusegasolineorother󰘱ammablevaporsandliquidsinthevicinityofthisoranyother
appliance.
WHAT TO DO IF YOU SMELL GAS
·Donottrytolightanyappliance.
·Donottouchanyelectricalswitch;donotuseanyphoneinyourbuilding.
·Immediatelycallyourgassupplierfromaneighborsphone.Followthegassuppliersinstructions.
·Ifyoucannotreachyourgassupplier,callthe󰘰redepartment.
–Installationandservicemustbeperformedbyaquali󰘰edinstaller,serviceagencyorthegassupplier.
Iftheinformationintheseinstructionsisnotfollowedexactly,a󰘰reorexplosionmayresult,
causingpropertydamage,personalinjury,ordeath.
Models
CONDENSING TANKLESS GAS WATER HEATER
199,000Btu / 180,000Btu
Natural Gas
(
NG
) /
Liquid Propane Gas
(
LP
)

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Rheem RTGH-RH11DV Specifications

General IconGeneral
TypeTankless
Fuel TypeNatural Gas
Maximum Flow Rate11 GPM
Energy Factor0.82
Warranty12 years
Inlet Water Temperature Range40-90°F
Voltage120 V
Ignition TypeElectronic
VentingDirect Vent
Gas Connection3/4 inch
Water Connection3/4 inch
Temperature Adjustment Range98°F to 140°F

Summary

Rheem Tankless Water Heater Service Manual Introduction

Critical Safety Warnings

Essential safety precautions to prevent fire, explosion, injury, or death.

Chapter 1: Product Characteristics

Chapter 2: Component Descriptions

In-depth explanation of each component, its function, and potential failures.

Chapter 4: Troubleshooting

Chapter 3: Installer Mode Configuration

Chapter 3: Error Code Handling

Troubleshooting Er:10, Er:11, Er:16

Specific troubleshooting steps for flame loss, ignition failure, and temperature sensor errors.

Chapter 3: Troubleshooting Specific Errors

Troubleshooting Er:20, Er:29, Er:31, Er:32, Er:33, Er:35, Er:39, Er:40

Troubleshooting steps for errors involving limit switches, pressure switches, and various thermistors.

Chapter 3: Troubleshooting Specific Errors (Continued)

Troubleshooting Er:41, Er:43, Er:44, Er:45, Er:60, Er:61, Er:65

Resolving errors for fan speed, burner overheating, leaks, and pump operation.

Troubleshooting Er:66, Er:67, Er:72, Er:73, Er:76, Er:78, Er:94

Resolving errors for mixing valves, AGM, communication failures, and exhaust temperature limits.

Chapter 4: Troubleshooting - Flame and Ignition

Er:10 Flame Loss Troubleshooting

Procedure for addressing flame loss errors, including checking connections and sensors.

Chapter 4: Troubleshooting - Ignition Issues

Er:11 Ignition Failure Troubleshooting

Steps to resolve ignition failure errors, checking the flame sensor and igniter.

Chapter 4: Troubleshooting - Temperature Errors

Er:16 Operating Temperature Error

Troubleshooting for overheating errors related to operating and DHW temperature sensors.

Chapter 4: Troubleshooting - Overheat Protection

Er:20 High Limit Switch Abnormality

Procedure for addressing high limit switch errors, checking switch resistance and settings.

Chapter 4: Troubleshooting - Airflow and Condensate

Er:29 Air Pressure Switch Abnormality

Troubleshooting for APS errors, checking connections, hoses, and condensate passages.

Chapter 4: Troubleshooting - Inlet Temperature Sensing

Er:31 DHW Inlet Thermistor Error

Procedure for resolving DHW inlet thermistor open or short circuit errors.

Chapter 4: Troubleshooting - Outlet Temperature Sensing

Er:32 DHW Outlet Thermistor Error

Procedure for resolving DHW outlet thermistor open or short circuit errors.

Chapter 4: Troubleshooting - Operating Temperature Sensing

Er:33 Operating Thermistor Error

Procedure for resolving operating thermistor open or short circuit errors.

Chapter 4: Troubleshooting - Exhaust Temperature Sensing

Er:35 Exhaust Thermistor Error

Procedure for resolving exhaust thermistor open or short circuit errors.

Chapter 4: Troubleshooting - False Flame Detection

Er:39 False Flame Sensing

Troubleshooting for false flame detection errors, checking front cover and flame sensor readings.

Chapter 4: Troubleshooting - Gas Leaks

Er:40 Gas Leakage

Procedure for addressing gas leakage errors, including leak testing and checking joints.

Chapter 4: Troubleshooting - Fan Speed Issues

Er:41 Excess Fan Speed

Troubleshooting for excess fan speed errors, checking APS, condensate, and pipes.

Chapter 4: Troubleshooting - Burner Safety

Er:43 Burner Limit Switch Abnormality

Procedure for resolving burner limit switch errors, checking connections and resistance.

Chapter 4: Troubleshooting - Water Leaks

Er:45 Water Leakage

Procedure for addressing water leakage errors, checking the detector and finding the leak source.

Chapter 4: Troubleshooting - Hot Water Temperature

Er:60 Hot Water Temperature Abnormality

Troubleshooting for DHW overheating errors, checking sensors and DIP switch settings.

Chapter 4: Troubleshooting - Fan Sensor Issues

Er:61 Fan RPM Sensor Abnormality

Procedure for addressing fan RPM sensor errors, checking wiring and connections.

Chapter 4: Troubleshooting - Water Flow Control

Er:65 Flow Control Valve Error

Troubleshooting for flow control valve errors, checking wiring and connections.

Chapter 4: Troubleshooting - Water Mixing Valve

Er:66 Water Mixing Valve Abnormality

Procedure for resolving water mixing valve errors, checking connections and leaks.

Chapter 4: Troubleshooting - Air Gas Mixer

Er:67 AGM Abnormality

Troubleshooting for AGM motor positioning errors, checking wiring and connections.

Chapter 4: Troubleshooting - Flame Before Ignition

Er:72 Flame Detected Before Igniter Abnormality

Procedure for addressing flame detected before ignition errors, checking front cover and sensor readings.

Chapter 4: Troubleshooting - DIP Switch Settings

Er:73 DIP Switch Setting Abnormality

Troubleshooting for DIP switch errors, ensuring correct settings based on unit capacity.

Chapter 4: Troubleshooting - Communication Errors

Er:76 Communication Error

Procedure for resolving communication errors between the control panel and circuit board.

Chapter 4: Troubleshooting - Cascade Systems

Er:78 Cascade Communication Abnormality

Troubleshooting for cascade communication failures, checking cables and installer mode settings.

Chapter 4: Troubleshooting - Exhaust Temperature

Er:94 Exhaust Temperature Exceeds Limit

Procedure for addressing exhaust temperature errors, checking thermistor and vent pipe.

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