Richmar HydraThermDT - Intended Use; Warranty

WARRANTY
INTENDED USE
The HydraTherm DT is intended for use
in treatment facilities and rehabilitation
clinics to heat hot packs for the purpose of
moist heat therapeutic treatment.
Congratulations on your purchase of
your Richmar HydraTherm Desktop (DT).
Richmar warrants that your HydraTherm
is free of defects in material and
workmanship. This warranty shall remain
in eect for two (2) years from the date of
the original purchase of the end user, only
if used with Richmar HydraHeat packs. The
warranty will remain in eect for one (1)
year from the date of the original purchase
of the end user if using any other type of
hydrocollator approved packs for moist
heat therapy.
If this product fails to function during
the warranty period due to a defect in
materials or workmanship, Richmar or
the selling dealer will repair or replace the
respective product without charge.
All product repairs must be performed
by Richmar or a company authorized by
Richmar to repair the product. Repairs or
replacement do not extend the life of the
warranty. Any modifications or repairs
performed by unauthorized centers or
groups will void the warranty of this
product.
To register your warranty coverage
with Richmar, fill out the online form at:
richmarweb.com/warranty-registration
RICHMAR SHALL RESERVE THE RIGHT
TO REQUEST PROOF OF PURCHASE
FROM THE END-USER TO VALIDATE
THE WARRANTY PERIOD
This warranty does not cover:
1. Replacement parts or labor furnished
by anyone other than Richmar, the
selling dealer or a certified service
technician approved by Richmar.
2. Defects or damage caused by labor
furnished by someone other than
Richmar, the selling dealer, or a
certified service technician
approved by Richmar.
3. Any malfunction in the product caused
by product misuse, including, but
no limited to, the failure to provide
reasonable and required maintenance
or any use that is inconsistent
with the product’s manual.
RICHMAR SHALL NOT BE LIABLE IN
ANY EVENT FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES
Some locations do not allow the exclusion
or limitation of incidental or consequential
damages, so the above limitations or
exclusion may not apply to you.
To obtain Service from Richmar or an
authorized technician approved by
Richmar, under this warranty:
1. A claim must be made within the
warranty period to Richmar or the
selling dealer.
2. All claims must be approved with
a Return Authorization Number.
Any product sent back without an
authorized RA number will be returned
to the sender.
3. Provide the following information when
calling for an authorization number:
a. Item Number
b. Name of selling dealer
c. Date of Purchase from
selling dealer
d. Product Serial Number
e. Reason for return
4. The return Authorization Number must
be marked clearly on the returned
carton and is valid for 10 business
days from the date of issue. Returned
merchandise must be in the same unit
of measure as originally purchased.
Returns will not be accepted on items
that are:
a. Missing serial number
b. Special order items
c. Returned more than 30 days
after delivery
d. Returned without notification
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