Ricoh Aficio 2035e - Page 203

SERVICE CALL CONDITIONS
SM 4-17 B135/B138
Trouble
shooting
Code No. Symptom Possible Cause
Startup without HD detection at
power key on
861 C
The hard disk connection is not
detected.
• Cable between HDC and HD loose or
defective
• HD power connector loose or
defective
• HD defective
• HDC defective
Maximum number of bad sectors
detected on HD
862 A
Up to 101 bad sectors have
appeared in the area on the hard
disk where image data is archived,
and the hard disk may require
replacement.
• SC863 returned while reading data
from the HD and the number of
registered bad sectors reached 101.
Startup without HD data lead
863 B
Data stored on the hard disk is not
read correctly.
• A bad sector occurred during
operation of the HD
HD data CRC error 864 B
During operation of the HD, the HD
responded with a CRC error.
• Data transfer was abnormal in the
data read from the HD.
HD access error 865 B
The hard disk detected an error.
• Error detected other that the bad
sectors error (SC863) or the CRC
error (SC864)
870 Address Book Data Error
B
Address book data stored on the
hard disk was detected as abnormal
when it was accessed from either
the operation panel or the network.
• Software defective
• HDD defective
871 FCU Flash ROM Error
B
The address book written into the
flash ROM mounted on the FCU is
detected as defective.
• Flash ROM device defective
• Replace flash ROM on the MBU
Email Receiving Data Error 872
B
Machine detects an HDD error
during warm-up.
• Email(s) previously received by the
machine and stored in the hard drive
may contain damaged data. This can
be deleted by executing SP5832-007
(Mail RX data), however note that
doing so will also delete all other
received emails.
• Defective HDD
873
B
Email Sending Data Error
• Email(s) previously sent by the
machine and stored in the hard drive
may contain damaged data. This can
be deleted by executing SP5832-008
(Mail TX data), however note that
doing so will also delete all other sent
emails, as well as initialize the
sender’s user name/password and
administrator Mail address.
• Defective HDD
880 MLB Error
B
A request for access to the MLB
(Media Link Board) was not
answered within the specified time.
• MLB defective
Rev. 12/2004
⇒
⇒