Ricoh Aficio 2035e - Page 205

SERVICE CALL CONDITIONS
SM 4-19 B135/B138
Trouble
shooting
Code No. Symptom Possible Cause
Software performance error 990 B
The software attempted to perform
an unexpected operation.
• Software defective
• Internal parameter incorrect
• Insufficient working memory
When this SC occurs, the file name,
address, and data will be stored in
NVRAM. This information can be
checked by using SP7-403. Note the
above data and the situation in which
this SC occurs. Then report the data
and conditions to your technical
control center.
992 Unexpected Software Error
A
Software encountered an
unexpected operation not defined
under any SC code.
• Software defective
• An error undetectable by any other
SC code occurred
995 Machine Type Information Error
A
After the machine is powered on, a
mismatch is detected between the
CPM information sent from the
controller to the engine and the CPM
information specified by the IOB DIP
SW settings.
• The B135 (35 cpm) and B138 (45
cpm) use different controller boards,
and the IOB DIP SW settings must
be set correctly for the machine
speed. For details, see Section “3.
Replace and Adjustment”.
FCU board error 996 B
FCU board is connected but not
ready.
• FCU board defective and requires
replacement
• Firmware incorrect
Application function selection error 997 B
The application selected by a key
press on operation panel does not
start or ends abnormally.
• Software defective
• An option required by the application
(RAM, DIMM, board) is not installed
Application start error 998 B
After power on the application does
not start within 60 s. (All applications
neither start nor end normally.)
• Software defective
• An option required by the application
(RAM, DIMM, board) is not installed
Program download error
The download (program, print data,
language data) from the IC card
does not execute normally.
999 B
• Board installed incorrectly
• BICU defective
• IC card defective
• NVRAM defective
• Loss of power during downloading
Important Notes About SC999
• Primarily intended for operating in the
download mode, logging is not
performed with SC999.
• If the machine loses power while
downloading, or if for some other
reason the download does not end
normally, this could damage the
controller board or the PCB targeted
for the download and prevent
subsequent downloading. If this
problem occurs, the damaged PCB
must be replaced.
Rev. 09/2004
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