Troubleshooting
168
7
Cannot connect to the Scan-
Router delivery software.
The ScanRouter delivery soft-
ware may not be supported by
the machine.
Update to the latest version of
the ScanRouter delivery soft-
ware.
Cannot access the machine us-
ing ScanRouter EX Profes-
sional V2.
ScanRouter EX Professional V2 does not support user authen-
tication.
Cannot log off when using the
copying or scanner functions.
The original has not been
scanned completely.
When the original has been
scanned completely, press
[q], remove the original, and
then log off.
[Program Dest.] does not ap-
pear on the fax or scanner
screen for specifying destina-
tions.
[Restrict Adding of User Destina-
tions] is set to [Off] in [Restrict
Use of Destinations] in [Extended
Security], so only the user ad-
ministrator can register desti-
nations in the address book.
Registration must be done by
the user administrator.
Stored files do not appear. User authentication may have
been disabled while [All Users]
is not specified.
Re-enable user authentication,
and then enable [All Users] for
the files that did not appear.
For details about enabling [All
Users], see p.87 “Specifying
Access Permission for Stored
Files”.
Destinations specified using
the machine do not appear.
User authentication may have
been disabled while [All Users]
is not specified.
Re-enable user authentication,
and then enable [All Users] for
the destinations that did not
appear.
For details about enabling [All
Users], see p.104 “Protecting
the Address Book”.
Cannot print when user au-
thentication has been speci-
fied.
User authentication may not
be specified in the printer
driver.
Specify user authentication in
the printer driver.
For details, see the printer
driver Help.
If you try to interrupt a job
while copying or scanning, an
authentication screen ap-
pears.
With this machine, you can
log off while copying or scan-
ning. If you try to interrupt
copying or scanning after log-
ging off, an authentication
screen appears.
Only the user who executed a
copying or scanning job can
interrupt it.Wait until the job
has completed or consult an
administrator or the user who
executed the job.
After you execute [Encrypt Ad-
dress Book] the [Exit] message
does not appear.
The hard disk may be faulty.
The file may be corrupt.
Contact your service repre-
sentative.
Condition Cause Solution
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