Error Code Solution
3XXX11 Connection to the server failed while sending an Internet Fax.
• Confirm that the network cable is properly connected to
the machine.
• Confirm that the network settings such as IP address,
DNS, and SMTP settings have been configured properly
(make sure that no double-byte character is used). See
p.328 "Configuring the Network Settings".
3XXX12 E-mail transmission failed while sending an Internet Fax.
• There was an error in the header of the e-mail. Confirm
that the network settings such as IP address, DNS, and
SMTP settings have been configured properly (make sure
that no double-byte character is used). See p.328
"Configuring the Network Settings".
3XXX13 E-mail transmission failed while sending an Internet Fax.
• There was an error in the part header of the e-mail.
Confirm that the network settings such as IP address,
DNS, and SMTP settings have been configured properly
(make sure that no double-byte character is used). See
p.328 "Configuring the Network Settings".
3XXX14 E-mail transmission failed while sending an Internet Fax.
• There was an error in the converted TIFF file. Confirm that
the network settings such as IP address, DNS, and SMTP
settings have been configured properly (make sure that
no double-byte character is used). See p.328
"Configuring the Network Settings".
3XXX33 The machine memory reached capacity while sending an
Internet Fax.
• The fax was too large. Resend the document in parts as
several smaller individual faxes, or send at a lower
resolution.
Fax Problems
379
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