SC
[Level]
Symptom Possible Cause/Required Action
• Software problem
1. Check if the RAM, DIMM and SD card in slot 1 are
properly connected.
2. Reinstall the controller system firmware.
3. Replace the controller.
• If a problem always occurs in a specific condition (for example. printer driver setting, image file), the
problem may be caused by a software error. In this case, the following data and information needs
to be sent back to your product specialist:
• Symptom / Possible Causes / Action taken
• Summary sheet (SP mode “1 Service/Printer SP”, SP 1004 [Print Summary])
• SMC - All (SP 5990 2)
• SMC - Logging (SP 5990 4)
• Printer driver settings used when the problem occurs
• All data displayed on the screen (SC code, error code, and program address where the problem
is logged.)
• Image file which causes the problem, if possible
Service Call Conditions
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