Ricoh G-P3 - Handling Firmware Update Errors

6. Do SP5-846-052 (Restore All Addr Book).
7. Exit the SP mode, and then turn off the main power switch.
8. Remove the SD card from SD card slot 2.
9. Install the SD slot cover on SD card slot 2.
• The counter in the user code information is initialized after uploading.
• The information of an administrator and supervisor cannot be downloaded nor uploaded.
• If there is no data of address book information in the SD card, an error message is displayed.
Handling Firmware Update Errors
An error message shows in the first line if an error occurs during a download. The error code consists of
the letter “E” and a number (“E20”, for example).
Error Message Table
Code Meaning Solution
20 Cannot map logical address Make sure the SD card is inserted correctly.
21 Cannot access memory HDD connection incorrect or replace hard disks.
22 Cannot decompress compressed data
Incorrect ROM data on the SD card or data is
corrupted.
23
Error occurred when ROM update
program started
Controller program abnormal. If the second attempt
fails, replace controller board.
24 SD card access error
Make sure SD card inserted correctly, or use another
SD card.
30
No HDD available for stamp data
download
HDD connection incorrect or replace hard disks.
31
Data incorrect for continuous
download
Insert the SD card with the remaining data required
for the download, the re-start the procedure.
32
Data incorrect after download
interrupted
Execute the recovery procedure for the intended
module download, then repeat the installation
procedure.
Firmware Update
333
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