Ricoh M C250FW - Page 352

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10. Troubleshooting

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Table of Contents3
How to Find Information about Operations and Troubleshooting13
Operating Manual (Printed)13
Operating Manual (Digital Format)13
How to Read this Manual15
Introduction15
Symbols Used in this Manual15
Model-Specific Information15
Disclaimer16
Notes16
Note to Administrator17
List of Option17
About IP Address18
Guide to the Machine19
Guide to Components19
Exterior: Front View19
Exterior: Rear View21
Interior23
Control Panel24
Installing Option27
Attaching Paper Feed Unit27
How to Use the [Home] Screen30
Displaying the [Home] Screen30
Customizing the [Home] Screen33
How to Customize the [Home] Screen33
Adding to the [Home] Screen Shortcuts to Favorite Items33
Changing the Order of Icons on the [Home] Screen33
Deleting an Icon on the [Home] Screen34
Registering Frequently Used Functions35
Registering Functions in a Favorite Item35
Recalling a Favorite Item36
Deleting a Favorite Item37
Displaying Frequently Used Modes Preferentially38
Multi-Access39
About Operation Tools43
Entering Characters44
Character Entry Display44
Available Characters45
Entering Text45
Using RICOH Smart Device Connector47
Connecting a Smart Device to the Machine Using NFC48
Writing the Machine's Information to the NFC with a Smart Device48
Using the Application on a Smart Device by Using NFC48
Paper Specifications and Adding Paper49
Workflow for Loading Paper and Configuring Paper Sizes and Types49
Loading Paper50
Loading Paper into Tray1 and 250
Loading Paper into Bypass Tray55
Loading Envelopes56
Specifying Paper Type and Paper Size Using the Control Panel58
Specifying the Paper Type58
Specifying the Standard Paper Size59
Specifying a Custom Paper Size59
Specifying Paper Type and Paper Size Using Web Image Monitor61
Specifying a Custom Paper Size61
Specifying Paper Type and Paper Size Using the Printer Driver62
When Using Windows62
When Using os X/Macos63
Supported Paper64
Specifications of Paper Types67
Non-Recommended Paper Types74
Paper Storage74
Print Area75
Placing Originals78
Placing Originals on the Exposure Glass78
Placing Originals in the Auto Document Feeder78
About Originals79
Printing Documents83
What You Can Do with the Printer Function83
Configuring Option Settings for the Printer84
Conditions for Bidirectional Communication84
If Bidirectional Communication Is Disabled84
Displaying the Printing Preferences Dialog Box87
Displaying the Printing Preferences Dialog Box from the [Start] Menu87
Displaying the Printing Preferences Dialog Box in an Application87
Basic Operation of Printing89
When Using Windows89
When Using Macos/Os X89
If a Paper Mismatch Occurs90
Canceling a Print Job91
Printing Confidential Documents93
Storing a Locked Print File93
Printing a Locked Print File94
Deleting a Locked Print File95
Using Various Print Functions97
Print Quality Functions97
Print Output Functions98
Copying Originals101
What You Can Do with the Copier Function101
Copier Mode Screen102
Basic Operation of Copying104
Canceling a Copy105
Making Enlarged or Reduced Copies107
Specifying Reduce/Enlarge108
Copying Single-Sided Originals with 2-Sided and Combined Printing109
Specifying Combined and 2-Sided Copies112
Copying 2-Sided Originals with 2-Sided and Combined Printing114
Duplex Copying Using the ADF115
Duplex Copying Manually Using the Exposure Glass117
Copying an ID Card119
Specifying Scan Settings for Copying122
Adjusting Image Density122
Selecting the Document Type According to Original122
Scanning Originals125
What You Can Do with the Scanner Function125
Scanner Mode Screen126
Registering Scan Destinations128
Modifying Scan Destinations134
Deleting Scan Destinations134
Testing Transmission135
Basic Operation of Scan to Folder137
Printing the Check Sheet137
Confirming the User Name and Computer Name138
Creating a Shared Folder on a Computer140
Specifying Access Privileges for the Created Shared Folder142
Registering a Shared Folder in the Machine's Address Book142
Send Scanned Files to a Shared Folder143
Basic Operation of Scan to E-Mail146
Configuring SMTP and DNS Settings146
Registering Destination E-Mail Addresses to the Address Book147
Sending Scanned Files by E-Mail147
Basic Operation of Scan to FTP150
Configuring FTP Server Settings150
Sending Scanned Files to an FTP Server150
Specifying the Scan Destination Using [Resend]153
Basic Procedures for Saving Scan Files on a USB Flash Memory Device154
Basic Operation for RICOH Scan Utility V2157
Preparations for Using RICOH Scan Utility V2157
Using RICOH Scan Utility V2 to Scan to a Computer157
Basic Operation for TWAIN Scanning161
Using TWAIN Scanner161
TWAIN Scanning161
Settings You Can Configure in the TWAIN Dialog Box162
Basic Operation for WIA Scanning164
Basic Operation for ICA Scanning165
Installing the ICA Driver165
Using ICA Scanner165
ICA Scanning165
Settings You Can Configure in the ICA Dialog Box166
Using SANE Scanning168
Specifying Scan Settings for Scanning169
Specifying the Scanning Size According to the Size of the Original169
Adjusting Image Density170
Specifying Resolution171
Sending and Receiving a Fax173
What You Can Do with the Fax Function173
Fax Setting Workflows174
Fax Mode Screen175
Setting the Date and Time177
Registering Fax Destinations178
Registering Fax Destinations Using the Control Panel178
Registering Fax Destinations Using Web Image Monitor180
Preventing Transmission to the Wrong Destination182
Sending a Fax184
Selecting Transmission Mode184
Internet Fax Transmission185
Basic Operation for Sending a Fax186
Canceling a Transmission188
Specifying the Fax Destination190
Useful Sending Functions193
Specifying Scan Settings for Faxing195
Using the Fax Function from a Computer (LAN-Fax)198
Basic Operation for Sending Faxes from a Computer198
Configuring Transmission Settings200
Configuring the LAN-Fax Address Book200
Editing a Fax Cover Sheet203
Receiving a Fax204
Selecting Reception Mode204
Receiving an Internet Fax208
Forwarding or Storing Faxes in Memory210
Receiving or Rejecting Faxes from Special Senders214
Lists/Reports Related to Fax216
Configuring the Machine Using the Control Panel217
Basic Operation217
Menu Chart218
Copier Settings219
Scanner Settings224
Fax Settings226
Address Book235
System Settings236
Printer Settings244
Paper Settings248
Administrator Tools Settings253
Printing Lists/Reports261
Printing the Configuration Page261
Types of Lists/Reports261
Network Settings263
Remote268
Configuring the Machine Using Utilities269
Available Setting Functions Using Web Image Monitor269
Using Web Image Monitor270
Displaying Top Page271
Changing the Interface Language272
Checking the System Information273
Status Tab273
Counter Tab274
Machine Information Tab277
Configuring the System Settings278
Sound Volume Adjustment Tab278
Tray Paper Settings Tab278
Copier Tab282
Fax Tab282
Priority Tray Tab284
Toner Saving Tab285
I/O Timeout Tab286
Black-And-White Print Priority Tab286
Registering Destinations287
Registering Fax Special Senders288
Restricting Machine Functions According to User289
Enabling the User Restriction Settings289
When Machine Functions Are Restricted293
Configuring the Network Settings295
Network Status Tab295
Ipv6 Configuration Tab296
Network Application Tab296
DNS Tab297
Auto E-Mail Notification Tab298
SNMP Tab299
SMTP Tab300
POP3 Tab301
Internet Fax Tab301
Wireless Tab302
Certificate Tab304
Configuring the Ipsec Settings306
Ipsec Global Settings Tab306
Ipsec Policy List Tab306
Printing Lists/Reports310
Configuring the Administrator Settings311
Administrator Tab311
Reset Settings Tab311
Backup Setting Tab312
Restore Setting Tab313
Set Date/Time Tab313
Energy Saver Mode Tab314
Maintaining the Machine315
Replacing the Print Cartridge315
Replacing the Waste Toner Bottle320
Replacing a Component326
Replacing the Intermediate Transfer Unit326
Replacing the Fusing Unit and Transfer Roller326
Cautions When Cleaning327
Cleaning the Toner Density Sensor328
Cleaning the Friction Pad and Paper Feed Roller330
Cleaning the Registration Roller and Paper Tray333
Cleaning the Exposure Glass336
Cleaning the Auto Document Feeder337
Moving and Transporting the Machine339
Disposal340
Where to Inquire340
10. Troubleshooting341
Error and Status Messages on the Screen341
Removing Paper Jams351
Removing Printing Jams351
Removing Scanning Jams359
When You Cannot Print Test Page361
Paper Feed Problems362
Print Quality Problems365
Checking the Condition of the Machine365
Checking the Printer Driver Settings366
Printer Problems368
When You Cannot Print Properly368
When You Cannot Print Clearly372
When Paper Is Not Fed or Ejected Properly376
Other Printing Problems377
Copier Problems378
When You Cannot Make Clear Copies378
When You Cannot Make Copies as Wanted379
Scanner Problems380
When You Cannot Browse the Network to Send a Scan File380
When Scanning Is Not Done as Expected380
Fax Problems381
When You Cannot Send or Receive Fax Messages as Wanted381
When an Error Is Notified Via a Report or E-Mail384
Error Code386
Common Problems391
11. Configuring Network Settings393
Connecting the Machine to a Wired Network393
Configuring the Ipv4 Setting393
Configuring the Ipv6 Setting393
Connecting the Machine to a Wireless Network395
Using the Wi-Fi Setup Wizard395
Using the WPS Button396
Using a PIN Code398
12. Appendix401
Transmission Using Ipsec401
Encryption and Authentication by Ipsec401
Security Association402
Encryption Key Exchange Settings Configuration Flow403
Specifying Encryption Key Exchange Settings403
Specifying Ipsec Settings on the Computer404
Enabling and Disabling Ipsec Using the Control Panel406
Notes about the Toner408
Specifications of the Machine409
General Function Specifications409
Printer Function Specifications411
Copier Function Specifications412
Scanner Function Specifications413
Fax Function Specifications414
Paper Feed Unit TK1220416
Consumables418
Print Cartridge418
Waste Toner Bottle419
Information for this Machine420
User Information on Electrical & Electronic Equipment (Mainly Europe and Asia)420
Note for the Battery And/Or Accumulator Symbol (for EU Countries Only)421
Environmental Advice for Users (Mainly Europe)421
Note to Users EU Countries422
Notes to Users Regarding Facsimile Unit (New Zealand)423
Notes to Users in the State of California (Notes to Users in USA)423
Notes to Users in the United States of America424
Notes to Canadian Users of Wireless Devices426
Notes to Canadian Users Regarding Facsimile Unit427
ENERGY STAR Program428
Saving Energy428
Trademarks431
Index433

Ricoh M C250FW - Page 352

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