10. Troubleshooting
This chapter provides solutions for error messages and other problems.
Error and Status Messages on the Screen
Messages are listed in alphabetical order in the table below.
"X" indicates a number in an error code that appear differently depending on a specific situation.
• If the alert indicator lights up continuously or flashes, switch to copier mode and check the
displayed message.
Message Causes Solutions
2XXX14 The machine was not able to
print the received fax, or the
machine's memory reached
capacity while receiving a fax
because the document was too
large.
• The paper tray was empty. Load
paper in the paper tray. See page 36
"Loading Paper".
• The paper tray did not contain A4,
Letter, or Legal size paper. Load valid
size paper in the tray, and configure
the paper size settings under [Tray
Paper Settings] accordingly.
• A cover or tray was open. Close the
cover or tray.
• There was a paper jam. Remove the
jammed paper. See page 281
"Clearing Misfeeds".
• A print cartridge was empty. Replace
the print cartridge. See page 259
"Replacing the Print Cartridge".
• The received fax was too large. Ask
the sender to resend the document in
parts as several smaller individual
faxes, or to send at a lower
resolution.
ADF Cover Open
Close ADF Cover
The ADF cover is open. • Close the cover completely.
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