Revision 4 - December 17,1998 Ryan TCAD 9900 Series Page 5-1
SECTION V
WARRANTY SERVICE AND PRODUCT SUPPORT
5.1 DOCUMENTATION
After delivery to the customer, fill out and return the warranty document to Ryan
International Corporation.
5.2 RETURN AUTHORIZATION
In order to expedite repair of units; call the factory for a return authorization number
before returning equipment for service.
5.3 WARRANTY SERVICE
Ryan warrants products in accordance with the warranty statement in effect at the time of
equipment registration. All repairs are performed at the factory. Contact Ryan
International Corporation for a warranty/return authorization.
All requests for warranty payment must be submitted on a standard AEA warranty claim
form, accompanied by the dealer invoice. Authorized warranty work performed by the
dealer will be limited to removal and re-installation of units on an exchange basis. Ryan
will bear the cost of warranty returns both ways via UPS surface delivery only. Ryan
reserves the right to use reconditioned parts in repairing the product or to use
reconditioned units as warranty replacements.
For technical information and service, call 1-800-877-0048.
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