Sage 3644 - Common Problems and Solutions

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Sage Digital ENDEC Manual Rev 2.0
17.1.5 All LEDs Blinking (except digital lock)
The EAN event code is not present in any of your filters. You MUST have a filter for EAN to remain legal
under Part 11. Add the filter. It should have EAN for events, and PEP for the originator.
17.2 Common Problems
Here is a list of common problems that may save you a call to the service center.
ENDEC seems dead.
• The LCD backlight is wired almost directly to the main power
input. If the backlight is not on (it should be bright
yellowish/green) suspect the power input (plugged in, right
power cube, power switch on).
• The backlight is on but shows one or more rows of black
squares: the ENDEC CPU is not running. Call for service.
Alerts not received from a particular
monitor input.
• The green terminal strips must be completely inserted in the
back of the ENDEC.
• The audio levels may not be high enough for error-free
decoding, or they may be too high. Use the Tools/Levels menu
on the ENDEC’s web page to see the input levels.
The time display is incorrect.
• The Digital ENDEC will synchronize to a time standard using
the Network Time Protocol (NTP). The ENDEC will retain
time across a power outage, though the time may drift several
seconds if the ENDEC is off for a long period of time. The NTP
protocol can take several minutes to resynchronize the time, but
will typically hold the time to a few tens of milliseconds of your
time standard. If the time is off by an integer number of hours,
adjust your UTC time offset.
The ENDEC resets while entering
commands from the front panel or
hand held remote control.
• The ENDEC contains a watchdog timer that will reset the
ENDEC if it does not seem to be operating normally. If the
ENDEC does not return to the highest menu level (the default
screen) for ten minutes, and it is not sending a long alert such as
an EAN, the ENDEC assumes that it is in a loop and resets.
Thus, if you are in a lower level menu for more than ten
minutes, the ENDEC will reset. This is normal. To increase the
watchdog time, use the ENDECSetD software program to set
internal.softdog to a larger value.
17.3 Resetting the passwords
The ENDEC has several types of passwords; the front panel passwords, web access user names and
passwords, and the ENDECPRO password called “change propass” on the front panel.
If you forget your web passwords, but remember your front panel passwords, you can reset the web
passwords with the front panel “network.reset web user” menu.
If you remember your web password for an admin account, you can download your settings file and change
the front panel passwords in the settings files and upload it to the ENDEC.
If you don’t remember any of the passwords and don’t have the settings file, you will need to use the
“Resetting parameters to factory defaults” procedure below to reset the front panel passwords, and then use
the front panel to reset the web user accounts.