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Sage Digital ENDEC Manual Rev 2.0
18. Warranty
Sage ENDEC Limited Warranty & Service Information
US Warranty Only
Sage warrants to the original end user purchaser that this product and the components thereof, will be free
from defects in workmanship and materials for a period of one year from the date of purchase. Sage will,
without charge, repair or replace, at its option, defective product or component parts upon prepaid delivery
to the service department of Sage accompanied by proof of purchase date in the form of a valid sales
receipt.
This warranty does not apply in the event of misuse or abuse of the product or as a result of unauthorized
alteration or repairs. This warranty is void if the serial number is altered, defaced, or removed.
Sage shall not be liable for any consequential damages, including without limitation damages resulting
from loss of use. Some states do not allow limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
This warranty gives you specific rights and you may also have other rights which vary from state to state.
The following information is provided for the unlikely event your unit requires service and must be
returned for service.
1. Be sure the unit is the cause of the problem. Check to make sure the unit has power supplied, all cables
are connected correctly and the cables themselves are in working condition.
2. If you find the unit to be at fault, write down a description of the problem including how and when the
problem occurs.
3. Call Sage at 914 872 4069 or email us at support@sagealertingsystems.com for a Return Authorization
(RA) number.
4. Pack the unit in its original carton or a reasonable substitute. Put the packaged unit in another box for
shipping. Print the RA number clearly under the address. NOTE: The unit is subject to damage if
poorly packaged. Shipping damage may affect your warranty.
5. Include with your unit: a return shipping address (We cannot ship to a P.O. box), a copy of your
purchase receipt, a daytime phone number, and the description of the problem.
6. A shipping address will be provided with the RA number.
PLEASE NOTE: All returns must have a valid RA number. Please do not ship an ENDEC to us until you
receive the correct shipping address from tech support.
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