Samsung BD-E5700 - Appendix: Troubleshooting Common Issues; Troubleshooting Guide for Player Issues

Appendix
Troubleshooting
Before
requesting
service,
please
try
the
following
solutions.
.....
..
...
PROBLEM
SOLUTION
No
operation
can
be
performed
with
•
Check
the
batteries
in
the
remote
control.
They
may
need
replacing.
the
remote
control.
•
Operate
the
remote
control
at
a
distance
of
no
more
than
20
feet
from
the
player.
•
Remove
the
batteries
and
hold
down
one
or
more
buttons
for
several
minutes
to
drain
the
microprocessor
inside
the
remote
control
to
reset
it.
Reinstall
the
batteries
and
try
to
operate
the
remote
control
again.
The
disc
does
not
play.
•
Ensure
that
the
disc
is
installed
with
the
label
side
facing
up.
•
Check
the
region
number
of
the
Blu-ray
Disc/DVD.
The
disc
Menu
does
not
appear.
•
Ensure
that
the
disc
has
disc
menus
.
The
prohibition
message
appears
on
•
This
message
appears
when
an
invalid
button
is
pressed.
the
screen.
•
The
Blu-ray
Disc/DVD's
software
doesn't
support
the
feature
(e.g.,
angles).
•
You've
requested
a
title
or
chapter
number
or
search
time
that
is
out
of
range.
Play
mode
differs
from
the
Setup
Menu
•
Some
of
the
functions
selected
in
the
Setup
Menu
may
not
work
selection.
properly
if
the
disc
is
not
encoded
with
the
corresponding
function
.
The
screen
ratio
cannot
be
changed.
•
The
Screen
Ratio
is
fixed
on
your
Blu-ray
Disc/DVD.
•
This
is
not
a
problem
with
the
player.
No
audio.
•
Make
sure
you
have
selected
the
correct
Digital
Output
in
the
Audio
Options
Menu.
132
English
PROBLEM
The
screen
is
blank.
Forgot
PIN
If
you
experience
other
problems
.
The
picture
is
noisy
or
distorted
No
HDMI
output.
Abnormal
HDMI
output
screen.
SOLUTION
..
•
If
the
HDMI
output
is
set
to
a
resolution
your
TV
cannot
support
(for
example,
1
080p),
you
may
not
see
a
picture
on
your
TV
.
•
Press
the
~II
button
(on
front
panel)
for
more
than
5
seconds
with
no
disc
inside.
All
settings
will
revert
to
the
factory
settings.
•
When
the
factory
default
settings
are
restored,
all
stored
user
BD
data
will
be
deleted.
•
Press
the
...-JI
button
(on
front
panel)
for
more
than
5
seconds
with
no
disc
inside.
All
settings
including
the
password
will
revert
to
the
factory
settings.
Don't
use
this
unless
absolutely
necessary.
•
When
the
factory
default
settings
are
restored,
all
stored
user
BD
data
will
be
deleted.
•
Go
to
the
contents
and
find
the
section
of
the
user
manual
that
contains
the
explanations
regarding
the
current
problem,
and
follow
the
procedure
once
again.
•
If
the
problem
still
cannot
be
solved,
please
contact
your
nearest
Samsung
authorized
service
center.
•
Make
sure
that
the
disc
is
not
dirty
or
scratched.
•
Clean
the
disc.
•
Check
the
connection
between
the
TV
and
the
HDMI
jack
of
the
player.
•
Check
if
your
TV
supports
480p,
720p,
1
080i
or
1
080p
HDMI
input
resolution.
•
If
random
noise
appears
on
the
screen,
it
means
that
TV
does
not
support
HDCP
(High-bandwidth
Digital
Content
Protection).