Samsung BD-E5700 - Appendix: Troubleshooting Network and Repairs; AllShare and BD-LIVE Service Troubleshooting; Information on Obtaining Repair Service

PROBlEM
SOlUTION
AIIShare
function
I
can
see
folders
shared
through
•
AIIShare
only
shows
Video,
Photo
,
and
Music
files.
Other
types
of
All
Share,
but
I
cannot
see
the
files.
files
are
not
displayed.
The
video
plays
intermittently
.
•
Check
if
the
network
is
stable.
•
Check
if
the
network
cable
is
properly
connected
and
if
the
network
is
not
overloaded.
•
The
wireless
connection
between
the
DLNA
compatible
device
and
the
player
is
unstable.
Check
the
connection.
The
AIIShare
connection
between
the
•
IP
addresses
within
the
same
subnetwork
should
be
unique.
player
and
the
PC
is
unstable.
If
they
are
not
,
IP
interference
can
cause
this
phenomenon.
•
Check
if
you
have
a
firewall
enabled
.
If
so,
disable
the
firewall
function
.
BD-UVE
I
cannot
connect
to
the
BD-LIVE
server.
•
Test
whether
the
network
connection
is
successful
using
the
Network
Status
function.
(See
page
15)
•
Check
whether
a
USB
memory
device
is
connected
to
the
player.
•
The
memory
device
must
have
at
least
1GB
of
free
space
to
accommodate
the
BD-LIVE
service
.
You
can
check
the
available
size
in
BD
Data
Management.
(See
page
15)
•
See
if
the
BD-LIVE
Internet
Connection
option
is
set
to
Allow(AII).
•
If
all
above
fails
,
contact
the
contents
provider
or
update
the
player
to
the
latest
firmware
.
PROBlEM
When
using
the
BD-LIVE
service,
an
error
occurs.
I
NOTE
I
SOLUTION
•
The
memory
device
must
have
at
least
1
GB
of
free
spac
e
to
accommodate
the
BD-
LIVE
service.
You
can
check
the
available
size
in
BD
Data
Management.
(See
page
15)
~
When
the
factory
default
settings
are
restored
,
all
stored
user
BD
data
will
be
deleted
.
Repairs
If
you
contact
us
to
repair
your
player,
an
administration
fee
may
be
charged
if
either:
1.
An
engineer
is
called
out
to
your
home
at
your
request
and
there
is
no
defect
in
the
product.
2.
You
bring the
unit
to a
repair
center
and
there
is
no
defect
in
the
product.
We
will
provide
you
with
the
amount
of
the
administration
fee
before
we
make
a
home
visit
or
begin
any
work
on
your
player.
We
recommend
you
read
this
manually
thoroughly,
search
for
a
solution
on
line
at
www.
samsung.com,
or
contact
Samsung
Customer
Care
at
1-800-SAMSUNG (726-7864)
before
seeking
to
repair
your
player.
English
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