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Appendix > Before contacting a service center
Situation Suggested remedies
The playback screen
does not appear
on the connected
external device
Ensure that the HDMI cable is properly
connected to the external monitor.
Ensure that the memory card has recorded
properly.
Your computer does
not recognize your
camera
Ensure that the USB cable is connected
correctly.
Ensure that the camera is switched on.
Ensure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring les
The le transfer may be interrupted by static
electricity. Disconnect the USB cable and connect
it again.
i-Launcher is not
functioning properly
End i-Launcher and restart the program.
Depending on your computer’s specications
and environment, the program may not launch
automatically. If this occurs, click Start
ĺ
All Programs
ĺ Samsung ĺ i-Launcher
ĺ Samsung i-Launcher on your Windows
computer. (For Windows 8, open the Start
screen, and then select All apps
ĺ Samsung
i-Launcher) Or, click Applications
ĺ Samsung
ĺ i-Launcher or i-Launcher Assistant on your
Mac OS computer.
Situation Suggested remedies
Auto Focus does not
work
The subject is not in focus. When the subject
is outside the AF area, focus on the subject by
moving it into the AF area and half-pressing
[Shutter].
The subject is too close. Step back from the
subject and shoot.
The focus mode is set to MF. Switch the mode
to AF.
The AEL feature does
not work
The AEL feature does not work in t, M,
and s modes. Select another mode to use this
feature.
The lens does not
work
Ensure that the lens is properly mounted.
Remove the lens from the camera and
remount it.
The external ash
does not work
Ensure that the external device is properly
mounted and turned on.
The date and time
settings screen
appears when you
power on the camera
Set the date and time again.
This screen appears when the camera’s internal
power source has completely discharged. Insert
a fully charged battery, turn o the camera,
and then wait at least 72 hours for the internal
power source to recharge.
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