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Source device issue
A beeping sound is heard when my PC is booting.
Touch function issues
The icons can be touched but the drawings cannot.
Use the provided product-specific pen.
Touching does not work when PC connection is used.
Check whether the TOUCH OUT port on the product is connected to a USB port on the PC using
I use two pens, but they do not work well.
Touches break, reaction speed gets slow, and so on.
Make sure that the product is not exposed to direct sunlight.
Other issue
The product smells like plastic.
The plastic smell is normal and disappears over time.
The monitor appears tilted.
Remove and then attach the stand again to the product.
Audio or video cuts out intermittently.
Small particles are found on the edges of the product.
The particles are part of the product design. The product is not defective.
When I try to change the PC resolution, a message "The
dened resolution is not supported." appears.
The message "The defined resolution is not supported." appears if the input source resolution
exceeds the maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
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