7
SUPPORT
TECHNICAL SUPPORT
Thank you for purchasing the G-RAID Shuttle storage system. If you have
any comments or questions about this manual or the product, please let us
know!
SanDisk Professional appreciates and values its customers. We
strive to give you the finest service and support. If you
encounter any difficulties while installing or using your G-RAID
Shuttle, please contact SanDisk Professional Technical Support at:
https://www.westerndigital.com/support/international-phone-numbers
Helpful Information for Support
When contacting Technical Support, it’s best to be in front of your
computer and have the following information available:
• Your G-RAID Shuttle serial number (on bottom of unit)
• Operating System and version
• Computer model
• List of other devices attached to your computer
COMMON RAID LEVELS
RAID Level
Description Advantage Disadvantage Ideal for
0 Disk striping Offers the
highest
performance and
a 100% of total
available storage
capacity
No fault
tolerance –
failure of one
drive in the
array results in
complete data
loss
Content creation
applications
requiring highest
performance and
storage capacity
1 Mirroring Maximum level
of data
protection:
identical data
is written to
multiple drives
Usable storage
space is 50% of
total available
capacity when
using only two
drives
Applications in
which data
security is
paramount
5 (Pre-
configured)
Disk striping with
parity
High read
performance,
medium write
performance
with data
protection in
Usable storage
capacity equals
total capacity of
all drives in the
array less the
capacity of one
drive
Content creation
applications
requiring data
protection and
performance
Support
G-RAID Shuttle 4/8/SSD
User Manual
20
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