Sandstrom SHDFSAT12 User Manual

33
Troubleshooting
Problem Possible Cause Solution
TV picture not HD • Tuned to an SD
channel
• TV not capable of HD
• TV connected by
SCART
• Tune to an HD channel
• Connect the unit to an HD-Ready
TV
• Connect the TV with a HDMI cable
No response with
remote control
• Unit in standby
• Remote control not
aimed at the unit
correctly
• Remote sensor on
the front of the unit is
obstructed
• Switch on the unit
• Aim remote control at the unit
• Check for obstructions in front of
the unit
Cannot view a
channel
• Wrong channel
number used
• Channel locked
• Choose the channel from the
channel list
• Enter the PIN. If you have forgotten
the PIN, phone the helpline on
0844 561 1234
No information
for a channel in
the programme
guide
• Information on
the channel not
downloaded
• You are on a non-
freesat channel
• Wait for the download
• Select a freesat channel
No digital text
or interactive
services
• Services not available
on chosen channel
• Switch to a channel broadcasting
interactive services
No BBC iPlayer or
ITV Player
• No connection to
Internet
• Check broadband connection and
network conguration in system
menu
Can’t record a
channel to a VCR/
DVD recorder.
• No connection to a
recorder
• Wrong recorder input
selected
• Install a SCART lead from the unit to
the recorder
• Select recorder’s SCART input (see
your recorder’s instruction manual
for guidance)
If a problem does occur, it may often be due to something very minor. The following table
contains various tips. If you require additional assistance please call our UK Call Centre on
0844 561 1234. Our UK Customer Contact Centre is open Monday-Saturday 8am-8pm or
Sunday 8am-6pm.
Problem Possible Cause Solution
Standby Indicator
O
• Mains adapter
disconnected
• Check mains adapter connection
on unit and mains socket
No set up screen • Unit not switched on
• HDMI/SCART cable
disconnected
• TV not switched to
HDMI/SCART input
• Switch on unit
• Check HDMI/SCART cable
connection to unit and TV
• Select TV’s HDMI/SCART input
Signal lock failed • Cable from the satellite
dish disconnected
• Satellite dish in the
wrong position
• Check the satellite cable
connections. Consult your installer
if necessary
• Reinstall the satellite dish. Consult
your installer if necessary
Signal strength
below 50%
• Satellite dish in the
wrong position
• LNB wrongly connected
• Reinstall the satellite dish. Consult
your installer if necessary
• Swap LNB1 and LNB 2 cables round
The unit switches
o after 3 hours
• Auto Standby is on • Turn o the Auto Standby in the
Time menu
Not accepting
postcode
• Broadcast error • Postcode tables are not being
transmitted. Press BLUE button to
activate default tuning
“No signal”
message
• Cable from the satellite
dish disconnected
• Satellite dish damaged
or in the wrong position
• Check the satellite cable
connections at the unit and the
satellite dish. Consult your installer
if necessary
• Check the satellite dish. Consult
your installer if necessary
No picture or
sound
• HDMI/SCART cable
disconnected
• TV not switched to
HDMI/SCART input
• Check HDMI/SCART cable
connections at the unit and the TV
• Select TV’s HDMI/SCART input
Full picture not
visible
• Mismatched screen
format
• Choose the correct Screen Size to
suit your TV
SHDFSAT12_IB_V2.indd 33 13/06/2013 12:20

Sandstrom SHDFSAT12 Specifications

General

Brand	Sandstrom
Model	SHDFSAT12
Category	Receiver
Language	English