TROUBLESHOOTING ASSISTANCE
It is necessary to identify what has caused the appliance to stop working.
In any case, if the problem persists, switch off (unplug the power cord (7)) and call in
maintenance service or contact an approved SANTOS dealer.
If necessary, remember to close the shutter (3) of the bean hopper before removing the
hopper.
The appliance is not in the correct language
• Press the up and down selection buttons (10) simultaneously for 5 seconds for direct
access to the "choice of language" menu.
The appliance does not start
Screen (9) off:
• Press one of the selection buttons (10).
• Press the On/Off button (12).
• Press the overcurrent protector reset button (20) then press the On/Off button (12).
• Check: the mains supply, the condition of the power cord (7).
• Unplug the power cord (7) for 30 seconds then plug it back in and press the On/Off
button (12).
• If the appliance has been working for a long time, wait 30 minutes. The motor is
protected by a built-in thermal protector. In case of overheating, the motor stops and
cuts off power to the electronic board.
• Contact the maintenance service or a person authorised for electric shock risks to
test the components inside the appliance.
Screen (9) on:
• Check for the presence of the hopper (2)
• Press the portafilter flap (18)
• Check that the portafilter correctly moves the portafilter flap (18), you should hear a
little "click".
• Check that the burrs (27) are not in contact and prevent the motor from starting.
• Check that there are no foreign objects caught between the burrs.
• Contact the maintenance service
The appliance stops because the motor has overheated: (the motor unit is hot)
The motor is protected by a thermal protector. The appliance stops if the motor overheats.
• Wait for the motor to cool down (20 to 45 minutes), then press the On/Off button (12).
The appliance stops following an overload
A foreign body between the burrs, the burrs in contact, can cause motor overload.
In these conditions, either the thermal protector or the overcurrent protector can be
activated and stop appliance operation.
If the appliance is hot, then see the "The appliance stops because the motor has
overheated" part.
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