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7. Troubleshooting
7.1 Hardware reset
If the pipette is unresponsive it is possible to force a turning off and reset
reset the hardware. This function will not affect the saved settings (e.g adjust-
ment, memory). To turnoff an unresponsive pipette press simultaneously ON/
OFF button and soft key for few seconds. Pipette will turn off and can then be
turned on again by pressing ON/OFF button.
NOTE! Make sure the pipette is not placed on the charging unit or connected
to the USB cable while being reset.
7.2 Troubleshooting guide
Problem Possible Cause Solution
Leakage
– Incomaptible tip
– Tip is loose
– Pipette is dirty
– Pipette is broken
– Use original Sartorius Biohit tips
– Attach the tip firmly
– Clean the pipette
– Replace the broken parts or send the pipette for service
Inaccuracy – Pipette is dirty
– Pipette is broken
– Clean the pipette
– Replace the broken parts or send the pipette for service
Pipette does not turn on – Pipette is in OFF mode
– Empty battery
– Turn the pipette ON by pressing ON/OFF button
– Connect the pipette to the charger
Piston is jammed – Inner lower parts are loose
– Pipette is dirty
– Pipette is broken
– Open the lower part and tighten the parts
– Clean the pipette
– Replace the broken parts or send the pipette for service
Pipette does not aspirate
liquid properly
– Safe-Cone Filter is dirty
– Pipette is dirty
– Pipette is broken
– Replace the Safe-Cone Filter
– Clean the pipette
– Replace the broken parts or send the pipette for service
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