SATO M-8485Se - Page 101

Sect ion 7. Troubleshooti n
g
Checking the Interface between the Print Server and the
Printer
First make sure that the cable between the print server and the printer is
securely plugged in at both sides. Then:
1. Wait about two minutes after the printer is powered on and then run a
printer self-test (see Secton 3:Configuration for information on how to run
the self-test
)
.
• If the self-test does not print, then there is possibly a hardware problem.
Double check the connections.
• In some rare instances, disabling NBUF with the command SET PORT P1
NBUF DISABLED will solve port compatibility issues.
Checking the Network Connection and Cabling
If the self-test page prints but you cannot print documents, first check the
network connection and cablin
g
.
1. If you are connecting to a 10baseT network, verify that the OK LED is on.
If the appropriate LEDs are not on, there is probably a bad 10BaseT or
100BaseTX cable or the hub port is bad. If possible, try a different cable
and hub port, or try connecting a different device (such as a PC) to the
cable.
2.
If you are using a repeater or hub, make sure that SQE (heartbeat) is
turned off at the hub (this is the default setting for most hubs). Also, if
you have a hub or multiport repeater, verify that the hub or repeater port
is
g
ood b
y
tr
y
in
g
the
p
rint server on a different
p
ort.
3.
If you have a bridge or router located between the print server and the
host computer, make sure that the device is set up to allow the print server
to send and receive data from the host. For example, a bridge can be set up
to only allow certain types of Ethernet addresses to pass through (a process
known as filtering); therefore, such a bridge must be configured to allow
print server addresses. Likewise, a router can be set up to pass only certain
protocols, so be sure that the desired protocol can be passed through to the
print server. In the case of routers, also make sure that the protocol is
routable
(
LAT, NetBEUI, and DLC/LLC are not routable
)
.
4.
Make sure that you are not trying to perform an illegal operation, such as
attem
p
tin
g
to
p
rint a label lar
g
er than the
p
rinte
r
can handle.
5.
Check the individual protocol troubleshooting sections in provided with
the Ethernet Interface Module for additional causes of intermittent printer
problems.
Intermittent Problems
If the print server and the printer start up OK, but you intermittently have
problems printing, check the following:
SATO “Se” Print En
g
ines Pa
g
e 7-5