SATO M-8485Se - Using the Universal Serial Bus Interface

Section 7. Troubleshootin
g
USING THE UNI
V
ERSAL SERIAL BUS
(
USB
)
INTERFACE
If nothing prints when doing a test print you will need to verify that the
device drivers have been successfull
y
installed b
y
doin
g
the followin
g
:
1. Click on Start, then Settin
g
s and then Control Panel.
2. Within the new Windo
w
you should have an applet listed as System.
Double click on this applet.
3.
Click on the Device Mana
g
e
r
tab.
4. Make sure that the View Device by type is checked. Scroll down until you
get to SATO-USB device.
5.
Verify that it does not have any errors next to it. If it shows an error,
remove the device and then reinstall it.
6. Reboot the PC and the Printer.
7. Consult the Windows Troubleshooting guide or contact technical
su
pp
ort fo
r
furthe
r
assistance.
USING THE LAN ETHERNET INTERFACE
Printe
r
Does Not Come Up Ready
If you cannot print to the print server after you install it, check the
following:
1. Make sure that the printer is powered on, that all cables are securely
p
lu
gg
ed in
,
and that the
p
rinte
r
is on-line.
2. If possible, connect a terminal to the serial port. If you see the boot
prompt, the print server firmware has not been loaded properly. If
reloading does not fix the problem, try setting switch 1 t o O N (factory
defaults) and powering the print server off and then on again; if the
p
roblem
p
ersists
,
the
p
roduct ma
y
be defective.
Installation Problems (Printe
r
Comes up Ready but You Cannot
Print)
If the printer starts up OK but you cannot print, the problem could one of
the following:
• There is a problem with the interface between the print server and the
printer
• There is a problem with the network connection or cabling.
• There is a queue setup problem, a print server setup problem, or other
protocol-related problem.
Pa
g
e 7-4 SATO “Se” Print En
g
ines