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Sentinel Unitec User Manual

Sentinel Unitec
106 pages
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Sentinel
®
Owners Manual
Unitec
443-561-1200 • www.StartwithUntiec.com

Table of Contents

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Sentinel Unitec Specifications

General IconGeneral
Operating SystemAndroid
ConnectivityWi-Fi, Bluetooth
Card ReaderEMV, NFC, Magnetic Stripe
Payment MethodsCredit, Debit, Mobile Payments
ProcessorQuad-Core ARM Cortex-A53
PrinterThermal receipt printer
SecurityPCI PTS 5.x

Summary

Introduction

Log-In

Passwords

Procedure for changing administrative passwords for security and PCI compliance.

Multi Factor Authentication

Implementing MFA for enhanced security through multiple authentication factors.

Summary

Set-up Functions

General Site Information

Basic site details like name, ID, accounting times, and credit card setup.

Product Programming

Setting up wash packages and added services for customer purchase.

Sentinel Programming

Creating and downloading device profiles to configure Sentinel operational settings.

Sentinel Programming: General Information

Configuring general settings like Offline Mode, Exact Change Mode, and Upgrades.

Sentinel Programming: Operating Schedule

Setting automated opening and closing times for the car wash operation.

Sentinel Programming: Wash Dispensing

Assigning and configuring wash packages and added services offered.

Sentinel Programming: Wash Interface

Configuring hardware interface between Sentinel and wash controller (distributor task).

Sentinel Programming: Programming Hardware Devices

Configuring peripherals like cash acceptors and dispensers (distributor task).

Sentinel Programming: User Interface Set-up

Customizing displayed messages and adjusting screen time-out values.

User Management

User Management Access Levels

Details user privileges like User Management, Device Access, and Device Set Up.

User Management: Functional Access

Covers access to Cash Adjustments, Accounts/Promotions, Code/Account Sales, Reports, and Utilities.

POS Interface

Sales Screen

Promotions

Discounts

Configuring discounts by value, redeemable by code, card, coupon, or token.

Complimentary Washes

Providing a free wash when redeemed, configurable by code, coupon, or token.

Fundraisers

Code-activated promotion to encourage organizational support, tracks usage.

Scheduled Specials

Discounts automatically applied at specific times and days, affecting wash prices.

Prize Promos

Slot machine style promotion for customers to play a game and win discounts or vouchers.

Promotions Setup

Prize Promo Setup

Process for setting up a prize discount or prize voucher promotion.

Prize Discount Setup Screen

Configure name, prize rate, code length, expiration, and offer message for prize discounts.

Prize Voucher Setup Screen

Configure name, prize rate, expiration, and messages for prize voucher promotions.

Promotions Setup: Edit Discount

Steps to set up discounts, including method, limit, and schedule.

Promotions Setup: Assign Washes

Assigning specific washes to a promotion and setting discount amounts.

Promotions Reports

Provides status and usage reports for configured promotions.

House Accounts

Prepaid Accounts

Functions as gift cards, configured with monetary value or number of prepaid washes.

Prepaid Account Configuration Options

Covers Schedule, Expiration, and Frequency Limit settings for prepaid accounts.

Subscription Accounts

Supports 'unlimited' wash applications, product-based, and can be upgraded.

Loyalty Accounts

Offers member discounts and frequent shopper rewards for repeat visits.

Loyalty Accounts: Program Configuration

Configures program name, washes, rewards, and expiration for loyalty programs.

Fleet Accounts

House credit application for businesses with multiple vehicles, billed for usage.

Account Programs: Account Program Screen

Screen for setting up new account programs like Pre-paid, Subscription, or Loyalty.

Pre-Paid Account Program Edit Screen

Configure name, type, issue price, value, frequency, and schedule for prepaid accounts.

Subscription Account Program Edit Screen

Configure name, product, recurring bill amount, frequency, and schedule for subscription accounts.

Prepaid and Subscription Accounts: Setup Recommendation

Recommends setting up an account program first, then adding individual accounts.

Prepaid Account Edit Screen

Enter account holder details like name, redemption method, and number.

Loyalty Account Setup Screen

Configure name, reward product, reward threshold, and expiration for loyalty accounts.

Fleet Accounts: Setup Process

Set up fleet accounts and add users (drivers) under the account.

Edit Fleet Account

Configure business name, type, discount, maintenance status, and schedule for fleet accounts.

Edit Account User

Add new users to an account, specifying name and redemption method.

Account Reports

Provides reports on account status, listing, loyalty, and fleet usage.

Listing Report

Exports account holder lists in CSV format with contact information and enrollment date.

Loyalty Report

Lists loyalty members, account numbers, uses, rewards, and discounts.

Fleet Report

Provides a statement for fleet account billing, listing all uses over a date range.

Sales Report

Shows products purchased in the reporting period, filterable by device or date range.

Sales Report Settings

Settings to filter devices and specify the report period for sales reports.

Cash Report

Details cash, coupons, and tokens received and dispensed during the business day.

Cash Report Settings

Settings to specify the start and end dates and times for cash reports.

Transaction Report

Lists all transactions recorded over a reporting period, with filters available.

Transaction Report Settings

Settings to filter transactions by device, product, payment type, account, or date.

Code Listing Report

Checks the status of specific wash codes by entering part or all of the code number.

Code Listing Report Settings

Settings to specify a code or part of a code to filter the report.

Sales

Sales Screen

Interface for selecting wash packages, account actions, and reports.

Purchase Wash Package Screen

Screen to select a wash and generate a purchase code.

Wash Purchased Screen

Displays the generated code, product, and expiry date after purchase.

Account Purchase

Process for purchasing a new account using a code or card.

Reload Account Screen

Screen to enter account number for reloading an existing account.

Reloaded Account Screen

Confirms account holder information and reload details.

Rewash Selection Screen

Select a wash to issue a rewash code for.

Rewash Code Issued Screen

Displays the generated code, product, and expiry date for a rewash.

Report Date Selection Screen

Screen to select report type and date range for generating reports.

Maintenance Functions

Maintenance Functions: Setup

Accesses Management System pages for configuration and ping tests.

Maintenance Functions: Utilities

Transfers files, views Sentinel logs, and manages system utilities.

Maintenance Functions: Operational Mode

Returns Sentinel to the Welcome screen and logs system activity.

Cash Functions

Allows authorized users to deposit or remove cash from the Sentinel vault.

Shutdown

Shuts down, restarts, or reloads the device profile of the Sentinel unit.

Cash Deposit Screen

Tracks cash deposited into the Sentinel, recording amounts for each dispenser.

Cash Removal Screen

Tracks cash removed from the Sentinel, requiring ALL cash to be removed from a device.

Shutdown Screen

Provides options to shut down, restart, or reload the Sentinel unit.

Utilities

System Utilities Screen

Displays installed server software, hot fixes, IP address, and database ID.

Enable Support Mode

Allows Unitec Customer Service remote access for troubleshooting and support.

Database Management

Database Utility Screen

Screen for backing up, restoring, and managing database files.

Compact and Cleanup Database

Deletes old transactions from the database to free up memory and reports.

Delete Old Codes

Erases old POS codes from the database to free up memory and reports.

Automatic Backups Schedule for Server

Schedules automatic backups of the server database to a specified location.

Component Operation and Maintenance

Component Layout

Shows the location of Sentinel components, which may vary based on optional features.

Sentinel Doors

Details the door assembly containing visible components and providing access.

Sentinel Front View Visible Components

Illustrates the front view of the door assembly with labeled visible components.

Sentinel Door – Left Interior

Shows internal components of the Sentinel door, including display assembly and printer.

Sentinel Door – Right Interior

Shows internal components of the Sentinel door, including security camera and coin acceptor.

Inside the Sentinel

Provides a photograph of components located inside the Sentinel for general location information.

Electronic Components Inside the Sentinel Case (Left Side)

Illustrates electronic components like CPU board, USB ports, and Ethernet ports.

Components Inside the Cash Vault (Right Side)

Shows components within the cash vault, including bill acceptor, coin bin, and dispensers.

System Cabling

Describes how system cabling connects to the CPU board and Wash IO Board.

Cleaning and General Maintenance

Procedures for cleaning the Sentinel's plastic casing and avoiding water damage.

Bill Dispensers (Optional)

Location for cleaning and maintenance instructions for the Bill Dispenser.

Bill Validator

Information on the MARS bill validation unit and how to remove the bill stacker.

Mars Bill Validator/Stacker

Diagram showing the Mars Bill Validator and its stacker with guide slots.

Mars Bill Validator—Top View

Diagram showing the top view of the Mars Bill Validator, indicating mouth and blue button.

Replacing the Bill Stacker

Step-by-step instructions for removing and replacing the bill stacker.

Mars Bill Validator Flash Codes

Explains the diagnostic LED flash code system for alerts and service needs.

Mars Flash Code LED

Illustrates the location of the Mars Bill Validator LED for flash codes.

Table 1. Mars Bill Validator Flash Codes

Table listing flash code counts and their corresponding diagnostic code descriptions.

Removing the Mars Bill Validator From the Sentinel

Instructions for safely removing the Mars Bill Validator from the Sentinel unit.

Removing the Mars Bill Validator Lower Housing

Procedures for removing the lower housing of the Mars Bill Validator.

Mars with Lower Housing

Diagram showing the Mars Bill Validator with its lower housing attached.

Mars with Lower Housing Removed

Diagram showing the Mars Bill Validator with its lower housing removed.

Mars DIP Switches

Illustrates the location of the DIP switches on the Mars Bill Validator for configuration.

Table 2. Mars Bill Validator DIP Switches

Table detailing DIP switch settings for Mars Bill Validator configuration options.

Card Reader

Details the card reader's use with credit options or for fleet and pass cards.

Cleaning the Card Reader

Best practices for cleaning the card reader using specialized cleaning cards.

Coin Acceptor

Information on the IDX coin acceptor and its capabilities.

Programming the IDX Acceptor

Instructions for programming the IDX coin acceptor for tokens and coins.

Outside/ Inside of the IDX

Block diagrams illustrating the outside and inside of the IDX coin acceptor.

Table 3. IDX Program Configuration

Table mapping IDX rotary switch positions to signal lines and output pulses for coin configuration.

Programming the IDX to Accept $1 Coins

Step-by-step guide for programming the IDX acceptor to recognize $1 coins.

Programming the IDX to Accept Quarters

Step-by-step guide for programming the IDX acceptor to recognize quarters.

Site-Specific Tokens

Instructions for programming the IDX acceptor to accept site-specific tokens.

Erasing IDX Programming

Procedure for erasing existing programming or starting over with the IDX acceptor.

Coin Hopper(s) (Optional)

Information on the Suzo Mark II coin dispensers and their capacity.

Removing the Hopper Tray

Instructions for removing the hopper tray from the coin dispenser.

Filling the Hopper

Procedure for filling the coin hopper assembly with replacement coins.

Changing the Dispense Value

Modifying the unit to accommodate dollar coins and changing the dispense value.

Hopper View - Removing the Hopper - Cube Top

Illustration showing removal of the hopper cube top from the coin dispenser.

Hopper View - Top Removed

Illustration showing the hopper with the top removed, exposing the dispensing wheel.

Dispensing Wheel Removed

Illustration showing the dispensing wheel removed from the coin dispenser.

Guide Arm Cover Removed

Illustration showing the guide arm cover removed from the coin exit opening.

Proximity Sensor

Information on the ultrasonic proximity sensor used to detect vehicles.

To adjust the proximity sensor

Procedure for adjusting the distance at which the proximity sensor detects vehicles.

Thermal Printer

Information on the Hecon thermal printer used for receipts, graphics, and barcodes.

Replacing the Printer Paper

Instructions for replacing printer paper when the low paper indicator is shown.

Cleaning the Head

Procedure for cleaning the thermal printer head for optimal performance.

Clearing a Paper Jam

Steps to clear a paper jam from the thermal printer.

Appendix A: Talaris Dual Cassette Bill Dispenser Maintenance

Removing Bill Cassettes

Instructions for removing bill cassettes from the dispenser, noting the unlock requirement.

Remove the Bill Cassette

Illustration showing how to slide the bill cassette straight out.

Unlock Cassette

Illustration showing how to open the cassette by pressing the green button and lifting the lid.

Preparing and Loading Bills

Recommended procedures for preparing and loading bills into cassettes for easier feeding.

Load Bills into Cassette

Illustration showing how to place prepared bills into the back of the cassette.

Tension Plate and Lid

Illustration showing how to move the tension plate and close the cassette lid.

Insert Cassette

Illustration showing how to slide the cassette straight into the bill dispenser.

Emptying the Reject Vault

Instructions for removing and emptying the reject vault from the bill dispenser.

Remove Reject Vault

Illustration showing how to slide the reject vault straight out.

Unlock and Open Reject Vault

Steps to unlock and open the bill dispenser's reject vault to remove rejected bills.

Insert Reject Vault

Illustration showing how to slide the reject vault straight into the machine.

Clearing Bill Dispenser Jams

Procedure for removing jammed bills from the bill dispenser.

Removing a Jammed Bill from the Bill Feed Path

Instructions for removing a jammed bill from the bill feed path, emphasizing power off.

Remove Bill Cassettes

Step 1 of removing a jammed bill: remove bill cassettes.

Release Back Flaps

Illustration showing how to press yellow snap fits to release back flaps.

Clear the Back Flaps

Illustration showing the back flaps lifted to clear the bill path.

Unlock the Top Lid

Steps to release latches and lift the top lid of the bill dispenser.

Clear the Bill Path

Instructions to open transport flaps, remove jammed bills, and close them.