Sequential Prophet Rev 2 - Contacting Technical Support; Warranty Repair

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81Appendix D: Troubleshooting and Support
Sequential Prophet Rev2 User’s Guide
Appendix D: Troubleshooting and Support
If the OS fails to load correctly when you update:
• The Prophet Rev2 is equipped with a MIDI bootloader, which will
allow you to reload the OS in the event you accidentally “brick” your
synth (permanently freeze it) while updating its OS.
To restore your Prophet Rev2 if it is frozen.
1. Power on the Prophet Rev2 while holding the glide switch to enter
bootloader mode. You’ll see a message in the display.
2. Use a MIDI cable (not USB) to transmit the new OS to your synth. You
must use a standard MIDI cable for this. USB MIDI doesn’t work in
bootloader mode.
3. As the OS loads, you will see the main display count upward from zero
to 99. When it reaches 99, a second count will begin. Do not power
down. The Prophet Rev2 will restart itself when it is done.
Contacting Technical Support
If you are still having a problem with the Prophet Rev2, contact
Technical Support at support@sequential.com. Please include your
Prophet Rev2’s serial number, the version of the operating system
(displayed when the Global button/menu is enabled), and the purchase
date.
If you have not already reset the Global parameters and run the calibration
routines (see Troubleshooting), you should do it before contacting Technical Support.
It’s probably the rst thing they’ll ask you to do.
Warranty Repair
Sequential warrants that the Prophet Rev2 will be free from defects in
materials and/or workmanship for 1 year from the date of purchase.
Please register your product online at www.sequential.com to establish
the date of purchase. (This is not a requirement for warranty service, but
it will help expedite the process.)
Please contact support@sequential.com to determine the best course of
action for getting your Prophet Rev2 repaired. For your own protection,
as well as ours, please do not return any product to Sequential without
a return authorization (RA) number. To issue an RA number, Technical
Support needs:
• Your name
• Your return address
• Your email address
• A phone number where you can be reached
• Your Prophet Rev2’s serial number
• The date of purchase and where purchased
If you need to return your instrument for repair, you are responsible for
getting it to Sequential. We highly recommend insuring it and packing in
the original packaging. Damage resulting from shipping a product with
insufcient packaging is not covered by warranty.