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The remote control does not operate.
Check if the TV is working properly.
Press the power button on the television to determine if the problem is with the remote control or not.
Check if the remote control is working properly.
Point the remote control at the remote control sensor located at the front of the television.
Keep the remote control sensor area clear from obstacles.
Fluorescent light can interfere with remote control operation; try turning off any fl uorescent light.
Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery
compartment.
Battery power may be low. Remove the remote control cover and replace the batteries with new ones.
Troubleshooting
I cannot set the picture levels while on apps
This is because the application sets the picture levels.
I cannot access Freeview Play
To enable Freeview Play to operate correctly, you must have the set tuned in and set up in the UK and installed
as country setting UK. In addition, it needs to be connected to the internet.
Why am I not able to use letters in my PIN?
Your PIN is a quick code used for accessing some of the higher functions of your set. This only contains numbers
so that they can be entered using your remote control keypad.
Can I set parental controls?
Parental controls are possible when receiving digital television channels (should this service be provided by the
broadcaster).
Parental control within apps is determined by the functionality of the app. For details on this you will need to go
into the app settings.
What do I do if my apps do not work?
First check that your set is connected to the internet, if it is, ensure that the internet connection is consistent and
reliable. If this does not resolve the issue, remove the mains supply from the set and turn back on a few minutes
later.
Press the [MENU] button, then select Settings > Setup> Reset to Default.
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